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Danaher Corporation Service Operations Specialist (Spanish speaking) in Milton Keynes, United Kingdom

Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Service Operations Specialist

A minimum of 3 days a week in Milton Keynes office.

This role will cover our customers in Iberia therefore Spanish is essential for this role.

This is a key position which provides support to Internal Service teams in all forms and medias. This will include but is not limited to Service Contract and MP creation. Processing spare part returns from customers and field service engineers. Processing of completed Work orders for customer Invoicing.

Your Responsibilities

  • Process customer orders for Service Contracts.

  • Create Maintenance plans jobs (PM’s) for the Field Service engineers in SFDC.

  • Process all completed work orders from Field Service engineers through to Invoicing the customer.

  • Process spare parts returns and monitor their progress through the process.

  • Maintain Service Inventory.

  • Process credit resolutions for customers in accordance with the Credit Control department.

  • Work closely with the complete Service Delivery team to ensure all necessary transactions are completed in a timely manner.

  • Book collections with logistics companies.

  • Complete PRL documents for Field Service engineers to be able to access customer sites

  • Identify fields of improvements and optimization and work with the different Services team members to prioritize and roll out continuous improvement activities and projects

OUR EXPECTATIONS

  • Abiity to engage with key stakeholders

  • Proficient in Microsoft Office (Word, Excel, PowerPoint)

  • Preferred experience working with Salesforce.com or similar CRM

  • Previous experience in an SAP environment is desired

WHAT WE OFFER

  • Attractive Benefits Package (Pension, Healthcare and many more benefits)

  • Competitive Salary

  • Continuous training, support and focus on your personal development

GET MORE INSIGHT

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, team-oriented environment? Do apply online with your complete documents (cover letter, CV, certificates). We are looking forward to your application!

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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