Danaher Corporation Field Applications Specialist in Mississauga, Ontario
ESSENTIAL JOB RESPONSIBILITIES:
Integrate Cepheid instruments (including installation), assays and connectivity solutions into customer laboratories and provide support to the customer during the evaluation and imp
Independently manage assigned territory to include travel and scheduling.
Provide demonstration of Cepheid instrumentation, software and reagents to current and potential customers.
Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business and retaining current business.
Conduct technical seminars and presentations at customer sites, trade shows and workshops to drive thought leader adoption of Cepheid technology.
Proactively provide enhancements for development and optimization of Cepheid assays, software and hardware.
Follow normal standard of work for documentation and customer complaint handling to ensure total customer satisfaction.
Ensure install and customer management database is updated with full activity traceability.
TRAINING RESPONSIBILITIES: (REQUIRED)
- Complete all assigned and required training satisfactorily and on time.
Education and Experience (in years):
Bachelor’s degree in field with 5+ years of related work experience OR
Master’s degree in field with 3+ years of related work experience OR
Doctoral degree in field with 0-2 years of related work experience
Knowledge and skills:
A minimum of 3 years of Medical Technologist/Clinical Laboratory Scientist experience.
Experience in molecular and microbiology techniques.
Experience using current technology for documentation and communication
Required competencies and behaviors:
Demonstrated excellent project management skills
Demonstrated excellent customer relations/service skills.
Self-motivated and independent problem solving
Goal oriented, results driven
Strong interpersonal and communication skills
Works independently and team orientated
Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook)
Preferred experience and skills:
Hands-on experience with lab automation systems
Hands-on experience with LIS/connectivity
Experience with CRM, SAP or similar
Physical Demands & Working Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is routinely required to walk, sit, stand, use hand to handle or feel objects, utilize tools or controls; reach with hands and arms; balance, stoop, bend, talk and hear.
The employee must occasionally lift and/or move up to 45 lbs. to a height of 5 feet
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Repetitive movements (computer and cartridge set up) and long periods of screen time and office hours.
This position will require heavy travel by car and flying in and out of airports with possible long wait times.
Work environment: While performing the duties of this job, most work is in a lab environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually moderate to loud.
May be requested to work overtime and weekends for special program events and travel in short notice.
Travel: up to 75% with overnights
Language: English (French as secondary language)
Other: Valid driver license
Territory: Reside in designated area
Vendor credentialing: A function of this position is the ability to pass vendor credentialing requirements imposed by assigned customers, which can include, by way of example only, periodic background checks and drug screening, immunizations, and training, and may vary by customer and change from time-to-time. The Company pays the cost for any such vendor credentialing requirements.
People management or leadership experience
Field Service Engineers
Clinical Solutions Team
Key opinion leaders
The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.
Cepheid is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.
Operating Company: Cepheid