Danaher Corporation Field Service Engineer in Mississauga, Ontario
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
The Field Service Engineer will be a clear advocate for the customer and a steward for the company. This position will provide service and support of Pall’s existing customer base. The Engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are also responsible for repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites.
Customer Satisfaction in all aspects of the job. Increased efficiency, decreased downtime, regular calibration and preventive maintenance
Call Set-up and Closure – accurately add Service Calls into Pall’s Service Management System (SMS), schedule visits and close service. These actions drive efficient customer invoicing, relieve inventories of parts used and contribute to our objective of accurate reporting
Drives a sense of ownership and urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
Ensure we exceed customer expectations, and close all outstanding issues – takes charge of issues and services as the primary customer contact for issue resolution. Understands customer perception and the associated business impacts
Handling critical issues - ability to identify, own and track any issues with an account, according to call procedure, to reach resolution
Excellent sales ability measured by the attainment of revenue goal by individual and their territory. This includes annual growth of Field Service Maintenance Agreements, monthly time and material billing and supporting sales initiatives through lead generation
Achieve annual revenue target with expected year-over-year growth targets set at beginning of each calendar year
Completion of weekly scheduling reports and participation in all team calls
Able to optimally price and position service offerings and agreements on both existing and new equipment, taking into account estimated costs to actively handle profit margin
Sales Support: Value Selling - make valuable contributions to our service offerings. Responsible for running a customer account in its entirety, and when accessing an account, determine where we can add more value by offering other services (i.e. rental units, consumables, additional or new equipment leads, service on other instruments, etc.)
Bachelors (ideally in a Technical or Engineering field) or Military equivalent (E-6 or greater) or 3 + years of prior field service experience in related field
Experience with Microsoft Office products
Experience in one or more of the following: electrical, hydraulic, pneumatic, software, mechanical troubleshooting, theory and application
Able to travel at least 50% - 80% of the time
Commercial experience, including direct selling of products or services
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .