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Danaher Corporation Service Inside Sales & Support Coordinator in Mississauga, Ontario


  • Coordinate Field Service Calls, Preventative Maintenance visits, and Installations.

  • Order Replacement Parts and assign Work Orders to Field Service Engineers.

  • Generate RMAs for the return of instruments and defective materials to the warehouse.

  • Place outbound follow-up calls to customer who have been quoted for billable services.

  • Identify opportunities for combining open Work Orders to maximize efficiency of Field Service Engineers.

  • Update records accordingly

  • Investigate transactions processed incorrectly to determine root cause and implement corrective/preventive action.

  • Generate Quotes and process Purchase Orders for Billable Services.

  • Establish need, identify key contacts and decision-makers, provide offerings based on customer needs and estimate budgetary resources available.

  • Target new opportunities and follow up on leads within the Canadian Installed base.

  • Conduct outbound and telephone prospecting-based customers coming out of warranty or renewal.

  • Contact customers for purposes of data clean-up, contact discovery, event enrollment, reminder callas and other key activities.

  • Organization and prioritization of sales lead information into the CRM.

  • Manage and close sales according to revenue targets as communicated by management.

  • Proactively quote customers in.

  • Analyze trends and buying patterns and communicates recommendations appropriately to management team.

  • Work closely with marketing and sales to ensure smooth and timely flow of information.

  • Maintain and increase technical product and application knowledge enabling you to provide prospective customers with compelling, accurate and concise information about our products and prices over the telephone.

  • Additional duties as required


• Complete all assigned and required training satisfactorily and on time.


Education or Experience:

  • High school degree or equivalent experience with 2-4 years of relevant work experience, preferably in a fast-paced Customer Service, Order Management, or Administrative role.

  • Must enjoy spending 90% of his/her time on the phone and embraces a creative challenge

  • Previous diagnostics industry sales experience desired


  • Bachelor’s degree in Life Science or with work experience in Biotechnology, Medical Device Industry or Medical Technology (or equivalent)


  • Language: Bilingual – English Primarily (French as secondary language)

Knowledge and skills:

  • Able to manage multiple priorities and thrive in a fast-paced team environment.

  • Excellent customer service and communication skills.

  • Excellent critical thinking and problem-solving skills.

  • Able to function independently with minimal supervision.

  • Able to function under pressure and meet regular deadlines.

  • MS Excel and MS Word experience is preferred.

  • SAP or SFDC experience desirable.

  • Salesforce

  • CRM

The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.

Cepheid is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

Operating Company: Cepheid