Danaher Corporation Customer/Sales Support Technician - Baton Rouge, LA in Mobile, Alabama
A wholly owned subsidiary of Danaher Corporation (NYSE: DHR), USP Technologies (www.usptechnologies.com), we're continuously developing innovative peroxygen technologies and full-service chemical treatment programs for a clean environment. We're finding better ways to purify water, wastewater, air and soil. Vital to this effort is our talented team of engineers, specialists, technicians, sales and marketing, and support staff who are passionate both about building careers and providing solutions for a cleaner environment. Within Danaher, USP Technologies is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Through strong customer partnerships, the water platform advances the quality and delivery of water. Want to help us in this mission?
This is a fully remote position that will be dispatching from home. You may be located in Mobile, AL, Lafayette, LA, or the Baton Rouge, LA, area. Several locations have been listed for marketing purposes but only one position is available.
About the role
This associate is responsible for servicing existing customer base by implementing the USP value certification through field service and support. This position is primarily focused on understanding and completing daily work associated with each account to meet contract expectations and must represent USP in a safe, reliable and professional manner!
This is one of our growing regions with the highest concentration of customers in the Baton Rouge, LA, area. Overnight stays at any of our approved hotels that meet our company safety standards, will average 2-3 nights per week. Most of the work is done Monday – Friday from 8 a.m. to 5 p.m. On special occasions, there may be a need for support on an evening or weekend. We offer full benefits including paid vacation, company vehicle and cell phone, medical, dental, vision, and 401(k) matching all on Day 1!
Training will occur over the first 90 days of employment and will include trips to our customer sites. The majority of training is on the job mentorship with more senior service technicians and sales team members on ride-a-longs.
Daily Account operations including feed rate monitoring and adjustments to exceed expectations
Routine wastewater or water sample collection, testing and data management
Oversight of chemical delivery process to ensure timely and safe chemical deliveries
Chemical system inspection and basic service, troubleshooting and maintenance
Customer interface and coordination for daily work
Timely and efficient communication with account management team
Bachelor of Science; Chemistry, Environmental, Engineering, technical degree or equivalent experience.
Minimum of 2-5 years of customer facing water/wastewater treatment
Preference given to candidates having advanced lab skills and ability to organize and communicate program specifics, including system surveys, customer reports, company forecasting and project management.
Industry knowledge specific to water and wastewater treatment desired
Ability to recognize out of spec situations or safety concerns and manage per customer and Company protocols
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.