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Danaher Corporation Account Manager - Canada in Montreal, Canada

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.

Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Position Summary

The Canadian Account Manager (CAM) is the key customer-facing contact point for LBS. The CAM is responsible to drive and sell the entire LBS portfolio within their region. They are responsible for managing all aspects of the business in their region. The CAM is backed by specialists that can be called in to facilitate the technical components of the selling and support processes.

Major Responsibilities

  • Primary customer contact for all aspects of LBS.

  • Sell the entire portfolio of LBS (Histology Consumables, Histology Instrumentation, Advanced Staining Instrumentation, Advanced Staining Consumables, and Service).

  • Achieve and exceed region’s quarterly and annual sales quota, strategic and unit sales mix objectives, profit goal and market share goals.

  • Forecast monthly revenue projections utilizing the company CRM (Salesforce.com).

  • Drive and provide support on customer evaluations, installations and training across the product lines.

  • Develop, solidify and maintain, high-level relationships within key accounts (including Top 10) in assigned geography. These relationships should include Senior Hospital Management (C-Suite), Laboratory Administration, Department of Pathology, Purchasing and Materials Management, Contracts Administration and other key departments and/or personnel.

  • Maintain competent working knowledge of Danaher Business System tools and utilize such knowledge in all interactions with internal and external customers.

Required Education, Experience, Skills

Education: BSc., BComm. or equivalent with professional sales / business training

Experience/Skills:

  • Previous sales experience

  • Computer skills (E-mail, Excel, Powerpoint, CRM / Salesforce and similar programs)

  • Ability to work / visit customer laboratories (No Restrictions)

Desired Education, Experience, Skills

Education: BSc., Business, or Laboratory Sciences degree

Experience/Skills:

  • 5 years in a similar role is preferable

  • Previous work in Healthcare / Regulated Environment

  • Experience in Histology or Pathology or Molecular is a plus

Travel: Field Based – approximately 50% of time (outside home area) with travel near home area as well.

Language: English and French required

Competencies/Behaviors

  • Highly Organized

  • Competitive (wants to win)

  • Effective Communicator (Internal and External customers)

  • Interpersonal Skills (for selling)

  • Presentation Skills

  • Effective Team Member (can work collaboratively with support teams)

  • Project Management (large tender and RFP submissions and large customer projects)

  • Sound Judgment (adherence to Compliance and Regulatory / Quality Policies)

Internal Relationships:

  • Peers (Canadian Account Managers in other regions)

  • Technical and Applications Support Team

  • Service and Support Teams

  • Pathology Imaging Sales Team

  • Marketing and Commercial Operations Teams

  • Supply Chain and Logistics Teams

External Relationships:

  • Customers – Histology Technicians, Supervisors, Managers and Doctors (Pathologists) as well as procurement and supply chain support functions in customer organizations

Physical Demands & Working Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, minor tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.

  • The employee must occasionally lift and/or move up to 25 pounds.

  • The employee must be comfortable working on a computer (seated or standing) for periods of time to complete documentation, e-mail, CRM requirements, quotes and similarly related programs

  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • This position will require frequent travel by car and flying in and out of airports with possible long wait times.

Work environment: While performing the duties of this job, most work while with customers is in a laboratory setting (this may include seeing human or animal tissue excised for diagnostic purposes). Lighting and temperature are adequate. The noise level in the work environment is usually quiet to moderate. Exposure to some smells or vapors may be present but in accordance with Good Laboratory Practices. Work in a home office will also be frequent.

  • May be requested to work overtime and weekends for special program events or to meet deadlines or large or important projects

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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