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Danaher Corporation Field Service Engineer- Montreal - French Speaking in Montreal, Canada

If you’ve ever wondered what’s within you, there’s no better time to find out!

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

We have an exciting opportunity to share!

We have an exciting opportunity to share!

Field Service Engineer

The Field Service Engineer (FSE) installs, repairs, maintains, calibrates and cleans instruments. The FSE troubleshoots and diagnoses product problems, creates and maintains positive internal and external relationships with a mentality of continuous improvement

The FSE is an external representative of Radiometer and must convey a sense of expertise in Radiometer products, services and capabilities and serve as a key educator to our customer business accounts.

Key responsibilities

  • Install, repair, calibrate, clean and test instruments.

  • Follows logical troubleshooting procedures and diagnoses problems in a timely matter.

  • Build and maintain positive customer relationships

  • Conduct professional behavior with team and customers.

  • Follows expense guidelines and Danaher compliance policies

  • Develops positive partnerships with Sales personnel to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts.

  • Reviews solutions with customers; discusses needs and ensures a safe operation situation.

  • Maintains field parts inventory, testing devices and tools. Maintain clean and safe working environment at the customer site and in the company vehicle.

  • Compliance with all regulatory and company required documentation and service work orders.

  • Performs on-call weekly duties and cover weekends and overnights

  • Ability to cover other regions in vital situations

  • Markets and sells service to Radiometer customers

  • Attend and participate in Sales Presentations within own region

Position Requirements

  • One year FSE or related experience – prefer medical field

  • AS – Technical Associates Degree or Electronic Technology Diploma and/or Military experience

  • Proficient with analyzer network/connectivity setup and support directly to Laboratory Information System/Health Care Information systems.

  • Preferred experience with Radiometer Aqure installation and troubleshooting

  • Primary language French preferred, bilingual.

  • CompTIA A+ certification preferred

  • Basic Networking or IT system upgrades / troubleshooting experience

  • Up to 75% travel overnight

  • Hold a valid driver license with a good driving record over last three years required

  • Participation in the Company’s automobile program is a requirement of this position. You will receive a company car to conduct company business in accordance with the program provided that you meet the eligibility requirements of the program.

  • Effective in making appropriate service decisions within given time frames

  • On Call required at certain time

  • Ability to lift or maneuver 40 lbs.

Personal Trait Profile

  • Must be self-motivating with a positive outlook and focused on quality work.

  • Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development

  • Exhibits a need to succeed by setting personal goals to outperform company metrics

  • Must communicate timely and accurately with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.

Why is This Position an Attractive Opportunity?

This position provides the opportunity to develop personal and professional skills by supporting leading-edge diagnostic equipment to best-in-class medical entities. We look forward to considering you for the team!

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Employee benefits include reasonable accommodation, health, dental, vision, 401K, vacation and Employee Assistance Program to name a few.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.