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Danaher Corporation IT Support Specialist in Mount Waverley, Australia

Who we are

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps. Our mission of “Advancing Cancer Diagnostics Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany.

The Role

We are seeking an experienced IT Support Specialist to join our talented and collaborative Global IT Team. You will have a strong customer focus and be motivated to promptly resolve IT requests of customers across the Asia-Pacific region. You will be responsible for providing helpdesk support and maintaining a variety of IT hardware, software, workstations, LAN, phones, and conferencing systems. The ideal candidate will be a self-starter, take ownership, have a sense of urgency, have sound problem-solving skills, and see tasks through to completion.

Key Responsibilities

  • Providing IT support to customers across the Asia-Pacific region

  • Responding to customer tickets: triaging, prioritization, tracking, troubleshooting, and resolving in a timely manner

  • Administration of Active Directory

  • Ordering, configuring, and installation of new workstations and associated equipment

  • Troubleshooting and resolving IT systems and network related issues

  • Installation and support for SOE and general business applications

  • Installation and support for business-specific engineering applications

  • Ensuring that updates and patches are regularly applied to all workstations and associated systems

  • Deploying, provisioning, relocating, and decommissioning office phones

  • Maintaining a neat and tidy environment

  • Effective communication with team members and associates

  • Actively reporting to management: Progress, problems, and risks

  • A commitment to and proactively following all policies, including but not limited to: EHS, human resources, quality assurance, and compliance

  • Other duties as directed

Travel

There are no regular travel requirements, but domestic/international travel may be required at times for specialized training, outages, or support.

Selection CriteriaEssential :

  • Graduate or post-graduate qualifications (or equivalent) in a relevant field – e.g. Computer Science, IT or Software Engineering

  • Minimum 3-5 years’ experience, supporting IT systems in a corporate environment

  • Knowledge of Active Directory, MS Windows, MS Teams, Office 365, PowerBI, Adobe products, SAP, and other desktop applications

  • Experienced with network fundamentals and associated technologies

  • A strong customer focus, attention to detail, and a sense of urgency

  • Effective problem-solving skills and critical thinking

  • Excellent communication and interpersonal skills

  • Able to prioritise effectively in a dynamic environment

  • An understanding of remote access solutions (VPN)

Highly Desirable:

  • Experience with: SCCM, Linux, Azure/AWS, SQL, PABX, VoIP

  • A demonstrated focus on continuous improvement and process automation

  • ITIL concepts & best practices

  • Environment and application monitoring

  • Knowledge of software development and regulated environments (e.g. medical, financial, etc)

To Apply:

You must be an Australian citizen / holder of a Permanent Residency visa/ have work rights to be eligible to apply for this position.

This is an exciting opportunity to be a part of Leica Biosystems and its ongoing success

Applicants must submit a cover letter explaining their interest in joining Leica Biosystems and relevant experience related to this role. Applications must be submitted by close of business 1st March 2022.

Leica Biosystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. If you are seeking a new challenge where your performance and contribution is valued, and the role aligns with your next career move, we would love to hear from you.

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Be sure to follow Leica Biosystems on LinkedIn!

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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