Danaher Corporation Application Specialist -Flow Sorter in Mumbai, India
Responsible for providing instrument (Flow cytometry and sorter) and application training to Beckman coulter customers on site as per the requirement.
To support the Sales Team in identifying market opportunities and assisting to actualize market potential.
Positioning of products and technology through presentations, product demonstrations, workshops, seminars etc. in alignment with company values, business objectives and marketing strategy.
Application and Training Support
Provide Instrument and Applications training on Beckman coulter cell sorter & cell analysis range of products to ensure a high level of end-user satisfaction.
To attend and timely resolve customer queries telephonically and over mails and related applications and if necessary planned visits to customers.
Inclined to learn and improve technical knowledge and skills on existing and new Beckman coulter products.
Plan and organize training programs for Sales teams and application team to raise and strengthen the technical bar and increase capability of product knowledge.
Marketing and Sales support
Maintain active dialogue and interactions with key opinion leadership network in flow cytometry, immunology and cell biology.
Understanding requirements of customer’s experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity.
Co-ordinate / support / lead awareness activities such as seminars, conferences, workshops etc in alignment with marketing team.
Monitor and report
Prepare and provide a monthly report to supervisor on the training and marketing activities done. Ensure timely submission training and evaluation reports.
Tracking of customer feedback on product quality and escalating product issues to appropriate authority within the organization
Work in coordination with sales, service and other application associates towards achieving the business objectives.
Support a culture of constructive feedback and continuous improvement within the organisation.
To ensure a high level of customer satisfaction and comfort level in using Beckman products and applications support.
Streamlined and effective delivery of marketing-aligned activities such as workshops, demonstrations, technical presentations etc
Application Specialists of other regions
Regional Sales & Service Manager
Scientists, Research Scholars, Technical Staff
Channel Partners (Distributors)
Desirable knowledge and skills
Previous experience and demonstrated competence in flow cytometry and sorter related applications (essential)
Analytical problem solving
Presentation and teaching skills
Excellent Communication skills
Computers and MS-Office based applications
Fluency in written and oral English
Living the Values
Demonstrate the behaviours that are the foundation for becoming a great Company; great performance, great contribution, and great place to work:
We accept personal responsibility
We treat each other with respect
We always seek to improve
We do what is right
Customer Focus – Is flexible and nimble in keeping up with customer needs; is on the cutting edge of defining their next level of expectations and working to exceed them.
Is dedicated to establishing and meeting the needs and expectations of internal and external customers
Gets first hand customer information and uses it for improvements in products and services
Acts with the customer in mind
Establishes and maintains effective relationships with customers and gains their trust and respect
Action Oriented – Is agile and timely in making things happen.
Demonstrates willingness and commitment to work hard;
Not fearful of acting with a minimum of planning;
Seizes more opportunities than others
Takes action when needed.
Teamwork – Puts into practice values and behaviours that contribute to group effectiveness and performance, and the achievement of team objectives.
Listens effectively (active listening);
Constructively responds to point of view expressed by others;
Gives others the benefit of the doubt;
Provides support to those who need it;
Recognises the interest and achievements of others.
Continuous and Versatile Learning
Proactively builds knowledge and skills of self and others, to increase value/contribution to the Company and to ensure personal and professional growth.
Has the functional and technical knowledge and skills to do the job at a high level or accomplishment.
Learns quickly when facing new problems; enjoys the challenge of unfamiliar tasks;
A relentless learner who utilises diverse methods and opportunities to learn;
Analyses both successes and failures for clues to improvement; learns from feedback/coaching
Teaches others in order to support their continuous learning and to enhance won understanding
Process Effectiveness – Understands results that must be obtained and establishes efficient plans for self and/or others to achieve them; alert to opportunities to improve existing processes for accomplishing work and pursues them.
Good at figuring out the processes necessary to get things done;
Knows how to organise people and activities;
Understands how to separate and combine tasks into efficient work flow;
Knows what to measure and how to measure it;
Can see opportunities for synergy and integration where others can’t;
Can simplify complex processes; gets more out of fewer resources.
Priority Setting – Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .