Danaher Jobs

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Danaher Corporation Executive Customer Service in Mumbai, India

  • Complete timely and accurate booking of service orders in the ERP or alternate site depending on whether the order is local or direct

  • Follow up with customers to expedite the order information to meet timelines

  • Validate order entries vis-à-vis information available in the purchase order

  • Ensure that all documents and supporting information is available to meet required compliances

  • Have the transfer price validated in case of Merchanting Order

  • Track the order movement from dispatch to delivery to ensure meeting timelines

  • Ensure necessary technical and liaison support is available for customs clearance

  • Provide timely intimation and required documents are provided to the customer so that payment schedules are met

  • Work closely with End customers, Factories, Credit and Collection department and Service Delivery teams to ensure proper order processing and goods deliveries as per customer requested delivery dates, handling customer queries and disputes over invoices and services, Internal and external Audits.

  • Provide the same level of customer service process support for business through dealers

  • Develop and nurture healthy customer relations

  • Generate necessary reports and updates to sales and service for forecasting

  • AMC Order Booking

  • Vendor Management

Qualifications and Experience

  • Graduate with 3-5 years of relevant experience in a customer service/commercial/logistics role in Lifesciences or related industry

  • Exposure to business environment of sales of high value capital equipment is desirable

  • Excellent communication skills (written and oral); Good command over the English Language

  • Good interpersonal skills

  • Demonstrated experience of being a team player

  • Proficiency in MS-Office esp. MS Excel; Hands on working knowledge of ERP systems (Oracle/SAP/Navision)

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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