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Danaher Corporation Field Service Engineer - Chennai in Mumbai, India

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Danaher’s Product Identification Platform is comprised of Videojet, Pantone, Esko, X-Rite, Foba, Linx, Laetus and AVT, a group of technology companies dedicated to helping customers give products unique identities. Through innovative software and hardware solutions for marking and coding, color selection and communication, packaging development, management and production, and track and trace, the Product Identification companies are simplifying the packaging value chain for 90% of products produced around the world.

Videojet Technologies (a Danaher company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind® brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We are currently hiring a Field Service Engineer to join our team in Chennai.

This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet’s existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.

As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.

Primary Responsibilities:

  • Attend breakdown calls in the region

  • Raise request for parts and close transaction under Warranty, CAMP or Chargeable

  • Completing Installation of equipment’s on site

  • Completing Preventive Maintenance as per schedule

  • Promotion of Service Contract & consumables

  • Demonstration of products to customers

  • Imparts training to the customer

  • Update service report in Oracle

  • Identifying potential parts requirement and get quote submitted and collect Purchase Order

  • Identifying potential equipment requirements and generate Service Leads for sales team

Key Competencies

  • Ability to work well independently and exercise appropriate judgment under general direction.

  • Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.

  • Ability to take direction from multiple sources and balance conflicting priorities in an effective and efficient manner.

  • Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.

  • Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving

  • Analytical skills and communication skills- Ability to analyze technical problems and provide solutions

Knowledge, Skills

  • Education – Diploma / Engineering in any stream.

  • Fresher with excellent communication skills or 2+ years of field service experience.

  • Should be familiar with Local language

Why Videojet?

Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business. We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded. We continue to make on our talent side with respect to retention, engagement, career development, as well as diversity and inclusion. As part of the Danaher team, you'll learn and become highly skilled in the powerful Danaher Business System. You'll have the opportunity to work with a premier management team that takes the professional development of Videojet and Danaher associates very seriously. You'll find that Danaher's broad range of products and services makes it possible for us to offer a variety of meaningful, challenging career opportunities working in our diverse business groups.

At Danaher, great people do extraordinary things. Come join our winning team.

Please go to https://youtu.be/dAyeXzNwdYM to know more about our company and culture.

Tamil.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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