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Danaher Corporation Senior Technical Support Engineer - Informatics (m/f/d) in Munich, Germany

Wondering what’s within Beckman Coulter? Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) , which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years. And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.

We hope you’ll see yourself here, too.

What you find at Beckman Coulter —and within yourself — might just change the world!

The Senior Technical Customer Support Engineer – Informatics for Beckman Coulter Diagnostics is responsible for collaborating with Global Service, leading product support for Diagnostics systems by providing escalation management, developing and executing support strategies, and training field specialists and instructors in support of new product launches.

This position is part of the Global Technical Support Team and will be based out of our office in Munich, Germany. You will report to the Senior Manager responsible for leading a team of 10+ support engineers. If you thrive in a multifunctional, customer-supporting role and want to work to build a world-class medical device organization—read on.

In this role, you will have the opportunity to:

  • Lead product line Technical Escalations of system issues.

  • Expert level knowledge of existing clinical Informatics solutions from hardware and applications perspective to aid in problem diagnosis.

  • Support product development by leading efforts to acquire technical information regarding product performance, competitive features and clinical/research requirements, to ensure Technical Support deliverables are met.

  • Perform in depth analysis of service data to identify root causes to systemic issues and develop interim mitigations and potential corrective actions.

  • Develop creative and effective support strategies, providing feedback to and drafting product documentation such as, service manuals and procedures.

  • Build hardware and software installation procedures for use by internal and external Engineers and Application Specialists.

  • Leads and mentors Technical Support teams.

  • Responsible for developing and conducting technical training for Informatics product lines.

  • Provides recommendations in development projects as a customer, service and application advocate.

  • Provides guidance to design and test methods for verification of all service and application procedures.

  • Build and execute test procedures and generate test summary reports.

  • Develop requirements for Service and Support Diagnostics.

  • Effectively engage in the Early Response Team process for product introductions to ensure product success, employing sound project management.

  • Ensure all safety, quality and regulatory requirements are in compliance with standards and agencies for a regulated industry such as: ISO, GMP and FDA.

The essential requirements of the job include:

  • Bachelor's degree in engineering, science, medical technology, clinical laboratory science, or related technical field with 5+ years of relevant experience in a medical device or related industry (or Master´s degree with 3+ years of relevant experience).

  • Experience in Networking, Cloud Computing, and holding a certification in Amazon Web Service (or related certification), or willing to obtain AWS certification within the first year in this role.

  • Must be willing to travel internationally and domestically approximately 50% of the time.

It would be a plus if you also possess previous experience in:

  • A background in Middleware solutions, IT Networking, Medical Device Support or Development

  • Experience with relevant software programs such as Oracle Business Intelligence Module Skill

  • An interest in data analytics as applied to failure analysis and corrective actions.

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog (https://jobs.danaher.com/global/en/blog) or contact one of our recruiters.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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