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Danaher Corporation Lead IT Support Engineer in Muskegon, Michigan

Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What you’ll do

The Lead IT Support Engineer for Cytiva’s new plant in Muskegon, Michigan will be critical for the start-up of Cytiva’s resins plant. Reporting to the IT Manager on the site, the Lead IT Support Engineer will work with users and business units on site and provide support to both personal and shared IT functions. Including support services for applications, clients and equipment in validated lab, warehouse, and manufacturing environments. The Lead IT Support Engineer will be part of a local IT team on site but will also work closely with our central teams and our site in Uppsala - Sweden which have the same type of environments and applications.

  • Maintain services, monitor, improve and ensure availability for services provided by the unit. Including clients, mobility, wireless, printing and collaboration.

  • Manage incidents / problems, providing support for associates both on-site or remote by handling support tickets in ServiceNow.

  • Work as an extension of the global support and operations teams.

  • Manage service-requests, including the staging and provision/ordering of IT equipment, supporting local team, etc.

  • Work in the support reception and on the floor at location by the business units .

  • Provide support services for personal IT, shared IT, applications and validated environments in lab, warehouse, and manufacturing environments.

  • Host and provide trainings for the user communities.

  • Assist and work together with the IT infrastructure team, assisting with tasks related to the network and hosting environments.

  • Coordination tasks including maintaining accurate hardware asset lists, keeping track of licenses and applications installed on the clients, etc.

  • Coordinate the interaction between our associates and IT services to ensure all incidents and requests are handled to business satisfaction.

  • Learn and stay up do date with solutions within the service area and according to local initiatives and the roadmap from global IT.

  • On behalf of the local support team report to and align with the IT manager.

  • Be the focal point for associate interaction and escalations of issues to the service area, including, client, mobility, wireless, printing and collaboration.

  • Interact with central IT teams and colleagues on the Uppsala, Sweden site.

  • Collaborate and communicate with vendors, partners, and suppliers.

  • Communicate, orally and in writing, technical information to audiences at all levels of the organization.

  • Limited assignment giving technical input to the service unit and project on behalf of the current conditions on site.

  • Assignment and participation in IT projects.

  • Be part of performing changes to the supported functions, administrate, plan, test and implement changes.

Who you are

  • Bachelors Degree or 5+ years of relevant experience providing support services.

  • Experience in Microsoft suite, including Windows, Office and teams. Antivirus and software distribution.

  • Staging and deployment of clients.

  • Extensive experience working according to the ITIL processes, incidents, and service-requests in a structured support system.

  • High level of energy and enthusiasm to achieve the best possible experience for our users.

  • Have excellent interpersonal, verbal communication, with the ability to quickly build credibility with our associates.

  • Strong team player - collaborates well with others to solve problems.


  • Change, problem, asset, and lifecycle management

  • Mobile device management / Microsoft Intune

  • Microsoft Active Directory

  • Microsoft MECM.

  • Networking

  • Projects specifically related to rollouts and OS upgrades

  • Service Now

  • Test lead

  • Voice over IP & telecom

  • Experience providing support in pharmaceutical, manufacturing and laboratory environments

  • Technical certifications and trainings

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.