Danaher Corporation Sr. Field Applications Specialist in New Britain, Connecticut
Danaher Company Description
At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.
We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.
Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences.
The Field Applications Specialist (FAS) is responsible for the validation of new Chemistry and Immunoassay instrument installations to ensure they meet Beckman Coulter and customer stated requirements. Additionally the FAS is responsible for working directly with the customer Key Operator during validation to reinforce training, and ensure customer staff is properly prepared to use and maintain instrumentation. The FAS is responsible for addressing customer questions and concern regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements. The FAS works closely with many cross functional teams including Tech Support, Field Service, Sales, and Customer Training.
Key Responsibilities •Ensure customer is properly prepared for validation and meeting milestones for established implementation timeline. •Assesses customer Key Operator performance and knowledge. •Completes Validations studies on instrumentation including, but not limited to: instrument set-up, calibration, precision studies, and method comparisons. •Provide both onsite and remote phone support to customers for assay and QC related questions. •Provides onsite training for proper operation of instrumentation. •Proactively makes recommendations for future improvements and implements those actions accordingly. •Works collaboratively across the business to build partnerships with the marketing, service, and sales teams to ensure high customer satisfaction. •Drives revenue growth through determining assay growth opportunities while working with customers. •Motivates and engages teammates by asking for their input and listening to their ideas. •Is viewed as a team player by peers, co-workers and supervisor(s).
Required Qualifications: •Bachelor's degree with a minimum combined experience of 4 years in laboratory / diagnostic instrumentation or other related field. •Strong proficiency in Microsoft Office (Word, Excel, Powerpoint), EP Evaluator
Additional Qualifications: •Proven excellence in communication, presentation and facilitation skills. •Ability to influence and collaborate across business functions. •Advanced understanding of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment. •Must be willing to work out home based office. •Must be willing to travel domestically at least 80% of the time (based on the need of the position). •Excellent presentation and/or facilitation skills. •Possess clear, concise and accurate written and verbal communications. •Good driving record
Preferred Qualifications •Prefer background in Medical Technology and work experience •Experience in the Diagnostics industry. •Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, COLA) •Highly Flexible and self-motivated. •Entrepreneurial thinking.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Beckman Coulter - Diagnostics
Job Function: Customer Support
Primary Location: North America-North America-United States-RI-Providence
Req ID: BEC011179