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Danaher Corporation Field Service Engineer - New Orleans, LA in New Orleans, Louisiana

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

POSITION SUMMARY

The Field Service Engineer position is responsible for daily service support of existing customer base. The engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are responsible for repair, installation, and maintenance of Beckman Coulter equipment at customer sites

Responsibilities

  • Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company

  • Achieve annual revenue target with expected year‐over‐year growth of 8‐10%. Able to price and position service agreements based on expected manage profit margin and prospect for sales lead generation.

  • Support Sales: Partner with the field & inside sales team to support sales initiatives to drive growth and customer collaboration efforts.

  • Accepts accountability for daily management and monthly KPI’s (key performance indicator)

  • Acts both as facilitator and consumer of DBS (Danaher Business System) and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements

  • Ability to adapt ‐ Must be flexible and respond methodically and positively to change as it occurs throughout the day/week; able to manage stressful situations. Must be able to think quickly and respond positively to those changes.

Requirements and Qualifications

  • Associates Mechanical, Electrical, or Biological Degree or Military equivalent

  • 3 + years of prior field service experience in related field is preferred

  • Highly computer literate (Excel, Oracle, Sales Force, Pro Service a plus)

  • Commercial experience, including direct selling of products or services

  • Robotics and/or Laser equipment experience is a plus

  • Able to travel regularly overnight(s) on short notice 50‐80% of time. Travel to include automobile and/or airplane throughout USA and Canada

  • Able to perform field duties during emergency situations, such as a society health pandemic or inclement weather-related occurrences

  • Ability to lift 50 pounds

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

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