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Danaher Corporation Advanced Technical Customer Support Associate (Remote Solutions/IoT) in New York, New York

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Advanced Technical Customer Support Associate (Remote Solutions/IoT) for Beckman Coulter Diagnostics is responsible for providing technical and administrative support for globally deployed Internet of Things (IoT) Remote Management Systems (RMS) to enable the services organization to effectively and efficiently resolve customer challenges. The incumbent will collaborate with multiple functions globally including local service organizations, product line business units, product technical support, IT, training, customer service, legal, regulatory and others while maintaining full compliance in a highly regulated In-Vitro Diagnostics (IVD) environment.

This position is part of the Global Remote Solutions Support group and will be fully remote (U.S. based). At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Global Remote Solutions Support and report to the Sr. Manager responsible for global remote support solutions. If you thrive in a fast paced, high impact role with broad influence and responsibilities for functional deployment of advanced technology and want to join us in building a world-class Service and Support organization—read on.

In this role, you will have the opportunity to:

  • Make improvements to existing processes to reduce, automate or eliminate non-value-added tasks.

  • Ensure adherence to all legal, regulatory and compliance standards.

  • Manage the access to the RMS Enterprise Application. Review, approve and enable user access requests to the user interface as well as back-end database. Review relevant training records and audit for policy compliance.

  • Manage the process of enrolling instruments to the RMS. Review customer demographic information for instruments to ensure accuracy of location, model serial number, etc. to properly complete the enrollment process.

  • Manage the hardware related to connectivity. Ensure hardware is received from suppliers with the proper information and documentation. Coordinate removal of IoT connectivity related hardware when customers are disconnected from the RMS.

  • Responsibility for the accuracy of the installed base and all reporting as it relates to connected instrumentation.

The essential requirements of the job include:

  • Bachelor’s degree in an Information Technology, Engineering, or related field with 2+ years of relevant experience

  • Experience in systems administration, Internet of Things (IoT) technology or other enterprise application support including cloud based Software applications

It would be a plus if you also possess previous experience in:

  • Data reporting, manipulation, process automation, analytics and/or visualization tools (Advanced MS Excel, Power Automate, Power Query, Power BI, Oracle SQL, Python, R, Tableau)

  • Experience driving Continuous Improvement Methodologies to solve problems, improve processes and drive business results with problem solving tools such as Lean-Six Sigma, Kaizen, Visual/Daily Management and others

  • Prior experience in a service and support role within the Life Sciences or IVD market

  • Excellent oral and written English language presentation & communications skills including effective utilization of MS Office and virtual collaboration tools such as MS Teams

  • Demonstrated inclusion, organizational agility and relationship building with impact driven success across all cultures, geographies, and levels in a virtual environment

    At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.