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Danaher Corporation Area Business Manager - Service - REMOTE/EASTERN U.S. in New York, New York

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

This position will support the Eastern part of the U.S.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

As the Area Business Manager – Service you will accomplish this by identifying best practices and novel strategies to gain Area-wide adoption within all service districts and sales regions with the aim of driving profitable growth. To do this you will be responsible for managing revenue, forecasting and establishing product specific metrics (KPI’s). You will serve as a partner and consultant to the Regional Sales Managers, Sales Directors, District Service Managers, Health System Executives (Strategic Corporate Accounts), and Area Service Directors on their overall service revenue and portfolio expansion performance. By utilizing sales analytics, you will consult with the local teams to identify strategic opportunities, problem solve and execute countermeasures especially in those geographies facing downward trends. You will regularly report on the health of the business to the North American Commercial (NACO) Sales and Service leadership team.

You will also work with a team of Service Agreement Sales Specialists (SASRs) who will support the sales organization in gaining market share and competitive capture by structuring and administering contracts while aligning their activities with key growth initiatives. In this role it is important that you are consistently collaborating cross-functionally with Global Service Marketing and NACO SBM on new product launches, market intelligence and key initiatives to drive the Service business.

In this role, you will have the opportunity to:

  • Responsible for driving profitable core growth of Service Revenue by monitoring and analyzing data, going to the sales team directly to gain evidence/feedback (GEMBA), and implementing novel strategies and best practices across all NACO service districts and sales regions.

  • Guide and collaborate with the Manager of the SASR Team. Align this team to key growth strategies and deploy to support the sales/service organization in gaining market share and competitive capture.

  • Analyze and help outline the path for key commercial opportunities from opportunity development through successful execution under the guidance of commercial leadership and other department heads.

  • Analyze the performance of regional/district and area sales/service teams to identify areas of improvements and best practices. Use this analysis to provide feedback and areas of focus to improve performance.

  • Drive current PSI process for forecasts and demand planning that is integrated with critical stakeholders in this process (sales, finance, operations, supply chain, marketing). Work with sales leaders to collate forecasts, funnel adequacy, funnel conversion, and a clean opportunity view to the business.

  • Drive quarterly or bi-annual TSE/HSE/DSM meetings, to drive strong growth in Service portfolio knowledge, competitive analysis, best practices, winning strategies, and depth in product portfolio and value proposition.

  • Plan and execute/participate in Problem Solving Process (PSPs) and kaizens as gap countermeasure practices as needed.

The essential requirements of the job include:

  • Bachelor’s degree in field with 9+ years’ experience OR Master’s degree in field with 7+ years’ experience OR Doctoral degree with 4+ years’ experience

  • 5+ years of inside or direct sales or product marketing / P&L management experience required (preferably within Diagnostics)

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.