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Danaher Corporation Data Privacy Lead, Global Customer Care in New York, New York


Are you a Data Privacy lead with experience in Medical device or biotech industry with hands on experience with customer care and GDPR knowledge?

Cepheid, a leader in molecular diagnostics, is seeking a Global Customer Data Privacy lead due to our rapid growth!! This is a phenomenal opportunity to join a company that is expanding globally with internal career growth!

At Cepheid, we are passionate about improving health care through faster, more accurate diagnostic tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us, every moment of every day, to develop rapid groundbreaking solutions for the world’s most complex health challenges.

Our associates are involved in every stage of molecular diagnostics ­– from ideation and innovation through development and delivery of life-changing advancements in healthcare-associated infections, sexual health, critical infectious disease, virology and oncology applications.

This important work takes more than just thinking, more than just leading, and more than simply doing – it takes all three. It takes people willing to bring their whole selves to work, operating with imagination, with initiative and achieving more than they ever thought possible.



This role will be instrumental in establishing internal Data Privacy policies and external regulations for Cepheid Global Customer Care Organization and will report into Global Customer Care Enablement Team. The primary function will be to establish data privacy and security standards for customer care globally, ensure global roll out and implementation of all data privacy and ensure continuous compliance. This role will support daily operational question related to Data privacy and security in global customer care organization.

The ideal candidate is a data privacy professional, who comes with Medical Device experience. This role represents the needs of the business globally and partners with cross-functionally teams and external vendors to facilitate any data privacy and security decision-making.


  • Drive companywide Customer Care strategy and support data privacy and security activity and address security questionnaires.

  • Build and maintain and/or update data privacy and security roadmap and build plan to execute.

  • Collaborate with cross function teams and cross regional customer care teams to develop and execute privacy and security processes that support and accelerate overall customer care goals and initiatives.

  • Be the point of contact to work with legal, clinical affairs and innovation teams to understand the functional and regional data governance needs and interpret them for Customer Care requirements, Liaison with other functions such as R&D to get value and insights from CC data.

  • Implement data privacy and security Standard Operating Procedures (SOP) and Work Instructions (WI) where applicable data governance and privacy, including collection, storage, transfer, and management.

  • Support customer care to negotiate privacy obligations and partner with Procurement to conduct security solutions search and implementation for global use.

  • Ensure compliance with records and reporting obligations under all applicable regulations, specifically by maintaining a directory of data processing systems and workflows; coordinate completion of annual attestation by functional owners and/or management and Drive process improvement in global customer care organization to ensure data security and privacy

  • Educate and train Leaders, Tech Support, Field Service, distributors and authorized service providers on data governance and privacy.

  • Understand data security & privacy needs from customer and provide technical expertise to ensure compliance with their corporate information security and privacy risk assessment process.


  • Bachelor’s degree in science or related analytics field with 8+ years’ experience or equivalent practical experience or in field with 12+ years’ experience.


  • GDPR knowledge and experience, cybersecurity or privacy certification

  • Hands on experience with Customer Care, customer service function and processes required

  • Medical Device Industry experience required

  • Knowledge of Global Data Privacy Regulations, direct experience with HIPPA, FDA and other security and privacy governance

Preferred Qualifications

  • Experience working with Department of Defense and/or other U.S. government agencies preferred

  • Experience developing and maintaining project plans including schedules, project requirements, and delivery.

  • Strong writing and communication skill to create concise and professional documentation and communicate to different partner from all function and on different manager levels


  • 5-10% as needed for internal meetings


Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

Operating Company: Cepheid