Danaher Corporation Director Technical Customer Support - REMOTE in New York, New York
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Join a team where you can be heard, be supported, and always be yourself! At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.
We hope you’ll see yourself here, too.
What you find at Beckman Coulter —and within yourself — might just change the world!
The Product Technical Support Director – Hematology and Urinalysis Business Unit for Beckman Coulter Diagnostics is responsible for forming and deploying the Heme/UA BU long-term vision, product roadmap, and service solutions in response to customer demand.
This position is part of the Global Product Technical Support (GPTS) organization in Miami, Florida. In GPTS, we focus on future growth – defining and implementing a global support infrastructure for the Heme/UA products and servicing customer escalation coverage globally.
You will be a part of the Global Services and Heme/UA Business Unit, reporting to the VP Technical Support - Global Services. If you thrive in a fast-paced, multifunctional, and dynamic role and want to work to build a world-class Global Service & Technical Support organization—read on.
In this role, you will have the opportunity to:
Lead and direct the Global Service & Support for the Heme/UA BU’s and ensure business performance and results consistent with the Global Service strategy
Structure standard work aligned with business priorities and Global Service & Commercial Service strategic direction
Maintain compliance to Quality System standards and sustain adherence to external agencies as part of Regulatory requirements, ISO, FDA, SFDA
Deploy the current Heme/UA BU product lifecycle and new product development roadmaps
Develop and implement strategic initiatives, including all operational policies, goals, performance standards/metrics, and budgets
Apply broad diagnostic industry knowledge and commercial awareness to drive financial and operational performance
Drive knowledge expansion leveraging new learning technologies and re-purposing existing content to meet the growing demand of our global customers and service teams
The crucial requirements of the job include:
Bachelor’s degree with 20+ years relevant functional experience OR Master's degree with 18+ years relevant functional experience
6+ years leadership experience
It would be a plus if you also possess previous experience in:
- Service Technical Equipment experience
Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.
At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.
We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or firstname.lastname@example.org to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.