Danaher Corporation Field Service Engineer Senior in New York, New York
For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
I. GENERAL SUMMARY & OVERALL CHALLENGES
Provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.
Leica Microsystems Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
II. KEY RESPONSIBILITIES
Provide installation support, maintenance, modification and/or repair on various Confocal Microscopes.
Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations.
Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Leica policies.
Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue.
Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner.
Maintain spare parts stock within budgetary limits in order to maximize “Fast Time Fix” repair metrics.
Control expenses in order to maximize the profit contribution to the company.
Represent the company in a professional manner in order to install confidence within current and prospective customers of Leica SP products.
III. REQUIREMENTS FOR THIS POSITION
- Minimum 3 years of industry experience
Bachelors Degree preferred
Associates Degree minimum
d) Travel (required estimated % of time)
Frequent overnight travel, often with short notice. Occasional international travel may be required.
IV. PERSONAL TRAIT PROFILE
Demonstrated ability to mentor/guide lower level personnel with instrument repair, problem resolution, process clarification, and referral to appropriate experts
Ability to assist with formal/informal technical, non-technical and quality training.
Multi product family proficiency and expert in at least one product family
Ability to serve in lead capacity for multiple product families.
Demonstrated ability to (1) provide input on procedures, practices, policies, methods, techniques, and evaluation criteria, (2) Independently determine methods and procedures for new assignments, and (3) perform routine work without instruction.
Intermediate Mechanical and Electronic Troubleshooting and Repair Aptitude.
Intermediate Computer Literacy
Microsoft Excel (Helpful)
Microsoft Power Point (Helpful)
Technical Certification and Proficiency – local SU or BU Certification
Ability to provide solutions to complex technical problems that require in depth evaluation of several intangible variables.
Intermediate analytical aptitude.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
Ability to comprehend complex scientific issues as it relates to equipment.
Good Oral, Written, and Presentation Skills.
Ability to understand and use fundamentals of microscopy
Ability to troubleshoot / repair computer hardware, operating system (NT/XP), and networks
The ability to rapidly evaluate, isolate, identify, diagnose and repair problems with complex integrated systems.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .