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Danaher Corporation Integration & Informatics Technical Support Specialist in New York, New York

Major Responsibilities:

  • Participate as project team member for LBS Interface implementations while adhering to FDA and regulatory guidelines governing medical devices

  • System and LIS Subject Matter Expert for Leica Biosystems product portfolio.

  • Report writing

  • Train the customer sites on troubleshooting interface issues

  • Provide technical support when escalated from the Technical Support or Applications Specialist teams

  • Support large regional team efforts by serving as a technical liaison between the customer, the Sales Unit, and the Business Unit to advance deals involving LIS integration components

  • Saliently convey unique value proposition of LBS connectivity offering to potential customers

  • Maintain understanding of competitive landscape of LIS offerings of vendors

  • Working collaboratively with sales leadership including input from the Manager of Applications, this role will provide additional leadership and work effort towards the LIS integration administration, laboratory instrument communications management, LIS interfacing, and database management.

  • Provide guidance on software configuration best practices to customer’s specific infrastructure requirements.

  • Installation for eSlide Manager software and Leica Aperio hardware scanning devices

  • Work collectively with the Integrations & Informatics team to provide solutions to customers in terms of installations, integrations and custom requests

  • Mentor and train other I&I team members on technical and procedural matters.

  • Recommend and utilize standard internal troubleshooting procedures; provide documentation and direct feedback to I&I coworkers as appropriate.

  • Effectively communicate procedural and technical issues to internal and external customers through a variety of mediums.

  • Provide guidance on software configuration best practices to customer’s specific infrastructure requirements.

  • Troubleshoot Windows networking, connectivity and permissions issues remotely with our customers.

Required Education, Experience, Skills

Education:

  • Associates or B.S. Degree, preferably B.S. Degree, in Management Information Systems (MIS), engineering or Computer Science

Experience/Skills:

  • Knowledgeable on HL7 and application interfacing with the major Laboratory Information System/Laboratory Information Management System vendors

  • Possess detailed troubleshooting techniques and knowledge of products supported and resolves issues that require considerable judgment with limited supervision.

  • Good presentation skills as solutions to complex issues will need to be presented to the group.

  • Experienced in resolving customer problems and providing a high level of customer satisfaction

  • Minimum of three years in similar role

  • Superior verbal and written skills

  • General IT knowledge

  • High level of SQL Server proficiency

  • Extensive problem solving experience

  • Technical writing skills

  • Project implementation experience

  • Experience with creating and completing QA test plans

Desired Experience/Skills:

  • Understanding of medical technology

  • Understanding of Lab workflow

  • Experience with java programming and MIRTH

  • LIS implementation experience

  • Practice in estimating time frames, quality and quantity of tasks required to successfully implement project

  • Experience in following, maintaining, and improving the implementation methodology

  • SoftDx, Cerner, EPIC, Sunquest and/or other Anatomic Pathology LIS experience is a plus.

  • Experience with Azure and cloud data storage

  • Skilled technical writer able to document problems and solutions for use by other Technical Support personnel.

  • Experience supporting Apache web server products

  • Experience with image processing applications

  • Experience with medical devices, applications, and/or regulated environments

Check out our benefits here: www.danaherbenefits.com

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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