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Danaher Corporation Live Chat Platform Solutions Lead - Remote in New York, New York

Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Do you love digital marketing and excited by the idea of making Chat technology better? In this progressive role, this Marketing Strategist will be responsible for supporting successful outcomes related to Pall’s Live chat engagement platform while maintaining available support of the Marketo to Salesforce integration in addition to supporting platforms that include web personalization, webinar & events, ecommerce marketplaces or similar. Sound interesting? Than read on!

Key responsibilities:

You will drive global implementation and solutions roadmap around Pall’s Live Chat platform. Support the implementation of new Marketing Technologies that support the strategy of both Pall Life Sciences and Pall Industrial. Support Marketo & Salesforce integration, including daily management and platform enhancements. Work multi-functionally between divisions including lead routing management primarily focusing on the Lead to Opportunity process for Pall Industrial. Support Marketo & C4C integration and lead routing processes within the business unit. Support and run Marketing Automation projects with multi-functional teams.

This role will primarily be responsible for the implementation, project management, systems integration, and process improvement for customer engagement driven from the Live Chat platform.

Required Qualifications:

  • Five or more years of progressive professional experience with Live Chat platforms (Salesforce preferred) and digital marketing integration projects.

  • Three years of work experience and integration experience with Enterprise-scale business and IT systems as well as Digital Solutions & eCommerce Implementation.

  • Current experience with complex Project Portfolio Management and Support Implementation as well as knowledge of one leading Marketing Automation platform (Marketo preferred).

  • Managing software development &/or 3rd party software implementation and B2B selling experience within e-Marketplace environments such as Amazon.com.

  • Experience with Project Management tools coordinating multiple inputs of data and feedback and communications across multiple internal partners.

  • Strength in Business Intelligence, Reporting, and/or Project Management Tool implementation.

  • Bachelors or higher degree related to Information Systems &/or Digital Marketing preferred

  • Willingness to lead, be self-motivated with high attention to detail.

  • Ability to work remotely. #LI-remote

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.

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