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Danaher Corporation Manager, Global Customer Experience in New York, New York

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Manager, Global Customer Experience for Beckman Coulter Diagnostics is responsible leading a technical team of eLearning designers, augmented reality developers and LMS administrators to develop best-in-class technical training programs to internal associates and customers.

This position is part of the Global Services organization and will be fully remote (USA based). At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Global Professional Development team and report to the Director of Global Service Learning Products responsible for building a Service Learning Culture – creating synergy across all regions to support the needs of customers and regional service teams. If you thrive in a fast paced, innovative leadership role in a diverse global team and want to work to build a world-class training program though eLearning and augmented reality—read on.

In this role, you will have the opportunity to:

  • Develop best-in-class service and customer technical training programs for Beckman Coulter’s diverse global audience by leading technical team of eLearning designers, augmented reality developers and Learning Management System administrators.

  • Lead customer and associate transformative change efforts to an eLearning environment by developing virtual content, utilizing data to improve the eLearning approach, aligning LMS usage globally and standardizing global documentation

  • Design and implement virtual strategy to enable successful new product release and drive OTD of eLearning and Augmented Reality training modules

  • Build collaborative partnerships with cross-functional (e.g. service, sales, support, R&D) teams and key stakeholders to identify and analyze training needs, align on optimal approach and modify/enhance existing training programs

  • Utilize Danaher Business System (DBS) tools and techniques and apply instructional design and adult learning methodology to continually improve customer satisfaction and training effectiveness

  • Systematically frame and communicate how training learning management systems, data, and processes come together to create an end-to-end exceptional learning experience

The essential requirements of the job include:

  • Bachelor’s degree with 9+ years of experience OR Master’s degree with 7+ years of experience with demonstrated track record of strong leadership, organizational interpersonal and communication skills

  • Previous experience leading team of professional associates

It would be a plus if you also possess previous experience in:

  • Experience in medical device or clinical laboratory with technical aptitude to comprehend scientific and technical content

  • Experience with Knowledge Connection, Master Control and/or Learning Management System

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The salary range for this role is $120,000+. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

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