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Danaher Corporation Customer Service Specialist (f/m/d) in Norderstedt, Germany

Mammotome associates know that every moment matters when it comes to advancing breast cancer diagnostics and surgical solutions. When you come to work at Mammotome, you’re collaborating with a global team of engineers, designers, communicators, strategists, and specialists to improve patient outcomes. If you want to be inspired to grow every day, join our diverse, hardworking, high-performing team.

Be part of a company that’s a trusted leader in breast cancer diagnostics and support products you can feel passionate about!

Mammotome is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

For our Customer Service Team we now looking for a new team member being ideally based in our office in Quickborn/Hamburg with the opportunity to work part time remote.

Key Responsibilities:

  • Handle received requests for price quotations, purchase orders, order changes, adjustments, applications and service requests and cancellations directly from customers and dealers.

  • Achieve and maintain rapport with customers in order to give them the best possible service

  • Use SAP to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders

  • Work closely with warehouse team regarding deliveries of scheduled shipments.

  • Handle the needs of sales representatives and customers.

  • Maintain files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.

  • Prepare paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued

    Qualifications and Experineces:

  • Customer Service Mindset, strongly customer oriented (both internal and external)

  • Knowledge of SAP/ERP systems, order processing is preferable although not essential

  • Knowledge of MS Excel and Work

  • Positive, enthusiastic and driven

  • Experience of working in a customer service environment would be a plus

  • Proactive approach to tasks given

  • Effective Time Management and Personal Organization

  • Team Player

  • Fluent in German and good command in English

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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