Danaher Corporation Junior Service Engineer in Northriding, South Africa
Danaher Corporation (http://www.danaher.com/) is an $20 billion company that designs, manufactures and markets products and services with strong brand names, proprietary technologies and major market positions. Driven by strong core values and a foundation provided by the Danaher Business System, Danaher's associates are pursuing a focused strategy aimed at creating a Premier Global Enterprise.
Danaher operates globally with about 50% of its revenues derived from outside the United States. The Company has significant operating businesses headquartered in Europe and has greatly expanded its operating presence in Asia over the past several years. Danaher is a well-capitalized business, which has historically used available cash flow to fund acquisition activity. Our consistent success is the direct result of our people and the Danaher Business System (DBS). DBS has evolved from a collection of manufacturing improvement tools into a philosophy, set of values and series of management processes that collectively define who we are and how we do what we do. Today, our DBS tools are designed to help us excel in areas of GROWTH, LEADERSHIP and LEAN.
WATER QUALITY PLATFORM (https://www.dhwaterquality.com/)
Danaher's Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach (https://www.hach.com/) , Trojan Technologies (https://www.trojantechnologies.com/) , McCrometer (https://www.mccrometer.com/about-us) and ChemTreat (http://www.chemtreat.com/) . WQ MEA has sales offices in Dubai, Egypt and South Africa.
DIVERSITY & INCLUSION (https://www.danaher.com/who-we-are/diversity-inclusion) : At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
PURPOSE OF THE ROLE
The primary role of this position is to provide repair and maintenance services for all Hach equipment, both at customer sites as well as in- house.
- Use established work instructions to provide repair, calibration, certification, testing and preventative
maintenance services for all Hach equipment.
Work cooperatively with Service team and field sales staff to promote customer satisfaction.
Provide technical support for Customers while on site and while traveling.
Actively promote contractual service agreements and upgrade purchases of new equipment.
Submit prompt and accurate service and expense reports that affect billing, inventory, instrument history, workload, and profitability.
Follow safe work practices appropriate for the environment including awkward or cramped spaces , electrical and mechanical hazards.
Frequent overnight travel, field Service work will include travel into Sub Saharan Africa.
Provide training of Hach installed equipment to customers.
Perform other customer service -based duties as assigned.
Education. Background and Skills Requirements:
A minimum of certificate or diploma in instrumentation, electrical, electronic or equivalent.
A minimum of 3 years industry experience .
Good customer interaction skills.
Proficient with commonly used electronic test equipment (such as digital volt meters) & mechanical aptitude.
Ability to work independently and prioritize work.
Demonstrated working knowledge of Microsoft Office, and the internet.
Must have a valid driving license and a satisfactory motor vehicle driving record.
Good problem-solving skills.
Must have good written and verbal communication skills.
Knowledge of basic chemistry, related to either the Beverages, Water or Power industry will be helpful but not essential
Relationships & Environment :
Position is based in Johannesburg but travel to other African regions would be required.
Reports to the National Service Manager.
The work environment for this position is both office and field service and technical support activity.
The field activity will take this individual into customers' locations and moderate physical activity occurs (e.g., lifting/carrying of materials).
Measures of Performance
- Achievement of annual service objectives within given market / territory.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.