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Danaher Corporation Customer Service Representative - Italian speaker (f/m/d) in Nyon, Switzerland

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Do you speak Italian mother tongue level? Is supporting customers your career mission and you would like to do it for an international company within the Diagnostics/Healthcare industry ?

Join us at our location in NYON with a hybrid working solution!

YOUR RESPONSIBILITIES

  • Handling all customers’ calls by taking ownership and responsibility

  • Processing orders and dealing with credits and returns, raising relevant claims

  • Identifying and assessing customers’ needs to achieve satisfaction

  • Leading customer inquiries such as pricing, stock availability, delivery, order status and product information

  • Following up the order status (on hold, low supply, stock-out, etc.) the next day for appropriate action in the event of any specific statuses

  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution

  • Keeping records of customer interactions, processing customer accounts and filing documents

  • Building balanced relationships and trust with customer accounts through open and interactive communication

  • Providing accurate, valid, and complete information by using the right methods and/or tools

  • Meeting personal and/or customer service team sales targets and call-handling quotas

  • Following communication procedures, guidelines, and policies

YOUR PROFILE

  • A couple years of experience in a customer service position, possibly focused on Order Management

  • You speak Italian mother tongue level, and your English is fluent

  • You master Ms Office, and you worked with SAP or Oracle

  • To be well organized is for you a must and you know how to prioritize tasks effectively

  • You know how to handle in the best way customers' requests and complaining

  • You are positive and resilient

    WHAT WE OFFER

  • A hybrid working approach supporting your work-life balance including home-office equipment: 2 days at the office (Monday & Tuesday), 3 home based

  • A 3months structured onboarding plan on site, during which you will learn everything about our products, our processes and tools

  • Performance oriented annual salary review and Bonus System for all employees

  • Employee recognition program

  • Company pension plan

  • Business trip insurance and accident insurance

  • Working in flat hierarchy with respectful and trustful collaboration

  • You will also enjoy the advantages working in a global environment, with an internal job platform for your career development including structured development processes, mentoring and coaching schemes

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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