Danaher Corporation Senior Field Service Engineer in Ohio
Danaher Company Description
SCIEX – An operating company within Danaher’s Life Sciences platform
SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.
We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at www.sciex.com.
Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives.
Sciex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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Sr. Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Partners with Sales and Service management to drive customer satisfaction and business objectives. Mentors and develops less experienced staff members.
Completes and successfully pass assigned training tasks on assigned products and responsibilities
Expert knowledge of Sciex and OEM products
Working knowledge of applications/software workflow
Expert in performing high quality installation, repair and maintenance on mass spec instruments
Assigned and responsible for customer satisfaction at strategic accounts
Performs IQ/OQ and other qualification products. Includes training.
Conducts special projects as directed
Leading the tracking and completion of district PMs
Assists the District Manager with identifying resource and training needs.
Mentors and trains lesser experienced staff members
Expert in HPLC installation and maintenance
Performs preventive maintenance on select products
Demonstrates and completes all administration duties
Maintains own tool and parts inventory to ensure adequate supply
Assist District/Process Manager with coordinating background work and leading technical discussions for regional escalations
Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region
May fill in for District Manager as needed
Education and/or Work Experience Requirements:
Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience
Prior experience using and/or servicing mass spectrometry or related scientific instruments.
Expert knowledge of troubleshooting and problem-solving procedures
Expert communication skills both written and verbal
Works independently and as part of team
Drives commercialization of SCIEX products
Expert knowledge of electrical and electro- mechanical technology
Ability and willingness to lift up to 50 lbs
Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist.
Must be able to climb a minimum 30 foot ladder
Exposed to seasonal weather based on geographic region
Exposed to moving parts and electricity that require safety protocols
Exposure to varied travel conditions either driving or flying
Travel required/Valid Driver's License.
Travel by vehicle or airplane within assigned geography, up to 50% overnight travel may be required.
Meeting Vendor Credentialing requirements are an essential element of this position.
Participation in PSPs & Kaizens
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Job Function: Customer Support
Primary Location: North America-North America-United States-Ohio
Req ID: SCI002607