Danaher Corporation District Service Manager in Pennsylvania
Danaher Company Description
At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.
We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.
Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences.
Oversee and maintain team of top-performing Field Service Engineers
Work directly with Global Services Leadership on operational strategy as related to performance and goals
Primary focus is on service metrics to include localized escalation, engineer technical mentoring and daily activities such as PM’s, MODs and balancing workload
Support dispatchers in scheduling Field Service Engineers for appropriate jobs according to vicinity and skillset
Regularly visit jobsites for quality control, coaching and training purposes
Regularly visit clients and customers to maintain network and relationships
Responsible for expanding network and developing new relationships for new opportunities.
Technical support for all Field Service Engineers
Review Field Service Engineers service records to make sure that all work is being done to code and correctly
Define needs of BCI personnel with regard to training and developmental needs; establishes goals to meet objectives
Act as the primary connection between the office staff and the field, answer any technical questions either may have
Advise Global Service Leadership on growth opportunities
Identify and eliminate risks
Assure that communications from the office reach the field in a timely and efficient manager
Responsible for the implementation of and adherence to corporate processes and procedures
Maintain controls over materials purchased to stock Field Service Engineers’ car
Regularly assess skillsets and provide evaluations, and coaching
Identify and replace non-performers
Conduct interviews with new Field Service Engineers and assess their skills to see if they meet company standards
-Current, clean driver’s license
-Strong computer skills including Microsoft Office and industry specific applications
-Ability to communicate effectively with team members, management, and customers
-Ability to work independently, with minimal direct supervision
-Demonstrated commitment to safety
-Demonstrated track record of reliability, punctuality, and productivity
-Ability to lead a team
-Ability to adapt and comply with Company/Client requirements
-Ability to work in a rapidly changing, multi-cultural environment
-Has a desire to learn and develop within the role
-Bachelor’s degree with 9 plus years or Master’s degree with 7 plus years
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Beckman Coulter - Diagnostics
Job Function: Customer Support
Primary Location: North America-North America-United States-Pennsylvania
Req ID: BEC011346