Danaher Corporation Global Infra - IT Operations Analyst (Weekend) in Petaling Jaya, Malaysia
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Are you an experienced junior executive experienced in IT/Helpdesk support, looking to join a dynamic global environment? This is your opportunity!
The Global Infrastructure IT Operations Analyst identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Manages and deploys internal end user technologies (e.g., SharePoint).
We are currently seeking a capable and driven IT Operations Analyst to join our expanding Global IT Operations team. You will play a key role in the delivery of high-quality technical support for business and associates alike. You will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. If you can fix it, great! If not, we have a team to help provide the support you need.
This is a fully-remote position working the newly create weekend shift pattern. The successful candidate will be required to work a 12 hour shift (AM or PM) Saturday and Sunday and then two days during the course of the week.
Knowledge and Key Skills
Knowledge of PC hardware, associated peripherals, network hardware, management tools, Microsoft O/S, Server and Desktop.
Ability to use technical documentation and diagnostic tools to solve level-1 IT related problems.
Ability to work as part of a team.
Good written and verbal communication skills.
Good judgment and strong analytical skills as well as follow-up and organizational skills.
Degree or up-to-date professional certification in a relevant technical area
At least 2 years’ experience of desktop support
Essential Job Functions
Provide remote user support for desktops, laptops and local lab equipment.
Provide administrative support for local server systems.
Provide technical guidance to users and management for desktop support.
Perform maintenance and troubleshooting of Pall hardware and software.
Participate in projects or teams and directed by the Manager/Supervisor.
Develop and maintain appropriate desktop and server related procedures and ensure these procedures are enforced.
Develop a solid understanding of department specific applications.
Keep abreast of technical aspects of PC-LAN computing environment.
Perform daily backup procedures as defined by technical leads.
Find opportunities and recommend solutions for improving service, efficiency and effectiveness.
Log into and use telephone and computer-based Service Desk system to record all support activities.
Contribute to meeting the departmental key performance indicators.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.