Danaher Corporation Customer Service Representative - CSR I in Port Washington, New York

Danaher Company Description
Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad spectrum of life sciences and industry.

Pall Life Sciences provides cutting-edge products and services to meet the demanding needs of customers discovering, developing and producing biotech drugs, vaccines, cell therapies and classic pharmaceuticals. Pall offers advanced medical technologies, which are often a patient’s last line of defense from dangerous pathogens. Pall’s food and beverage products provide critical protection from contaminants during various manufacturing steps.

Pall Industrial serves a diverse range of customers in the microelectronics, aerospace, fuels, petrochemical, chemical, automotive, and power generation industries. Pall is a key supplier to the innovative and demanding semiconductor and consumer electronics industries, and provides filtration products used in critical applications on commercial and military aerospace vehicles. Pall products are key to the reliability of industrial equipment. Pall’s engineered solutions help municipal and industrial customers address mounting water quality, scarcity and demand issues, and help energy companies maximize production and develop commercially successful next generation fuels.

Headquartered in Port Washington, New York, Pall has offices and plants throughout the world.

To learn more about Pall, please visitwww.pall.com/green.

Description
Position Summary:

Responsible for order entry, rejected order resolution, credits and returns processing

Primary Responsibilities:

  • Under direct supervision serve as the liaison for the customer when interacting with Product Marketing, Material Management, and other Pall departments before and/or after the sale.
  • Respond to routine customer requests and complaints in an expedient and professional manner in accordance to company policy and procedures
  • Coordinates with departments regarding order status, shipping dates, product availability and back orders to achieve complete resolution and full customer satisfaction
  • Manage the processing of orders received via telephone, fax, mail, or the Internet, in a timely and accurate manner.
  • Perform contract review in preparation of order entry, enter orders directly into SAP environment, and maintain central customer database.
  • Processes complaints and credit memoranda

Skills and Knowledge:

  • Customer focused
  • Delivering the solution
  • Collaborates and building relationships
  • Communicates effectively

Qualification
* High School Diploma * 1 years experience

Preferred Qualifications: * Bachelor’s degree preferred * Working knowledge of an ERP system such as SAP

Pall Corporation is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, sexual orientation, gender identity or gender expression, military or protected veteran status or marital status.

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Organization: Pall
Job Function: Customer Support
Primary Location: North America-North America-United States-NY-Port Washington
Schedule: Full-time
Req ID: SHA000751