Danaher Corporation Digital Service, Product Functional Specialist (Remote Role) in Portland, Maine
Be part of something altogether life-changing!
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do!
Responsible end-user support for Work Order, Parts Management and Field Service Apps (Go, FSA) within Salesforce/ServiceMax via regional SMEs and regional leaders.
Leads support requests directly and with support from IT teams.
Support Digital Service Product Owners with business needs by capturing and translating global requirements into user story’s and grooming with IT developers.
Support testing activities for portfolio, including test script authoring, test script execution, scenario testing and defect management.
Support authoring SOPs / Work Instructions, produces instructional videos / end-user communications and supports end-user / SME training.
Drive Change Management and end-user adoption for portfolio; conformance to the global processes and ways of working.
Track Field Service digital portfolio performance to find opportunities for improvement.
Accountabile for delivery of goals and objectives; completing other projects and tasks as assigned.
Who you are
Minimum of three (3) years of Field Service or Regional / Global Service Operations Support or Business Analyst experience.
Bachelor’s degree or related technical field or equivalent.
Experience of working with Salesforce/ServiceMax preferred.
Effective in-person and virtual communicator across functions and geographies with an ability to implement dynamic, participant-centered meetings with strong group facilitation skills to drive outcomes
Proven ability to build organization/team and experience in influencing others to action on key initiatives at all levels in the organization
Self-motivated and able to manage concurrent, conflicting priorities.
Demonstrated skills for change and continuous improvement.
Strong analytical skills with experience in analyzing complex systems and business processes; excellent problem-solving with ability to offer actions / define requirements for solutions.
Strong organizational and time management skills.
Detail-oriented with respect to documentation and communication; able to express complex concepts effectively, both verbally and in writing to business partners.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.