Danaher Corporation Technical Support Specialist Bioresearch/Biopharma in Portsmouth, United Kingdom
Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.
Molecular Devices makes innovative, high-performance life science technology that enables academia, pharma and biotech customers to accelerate research breakthroughs and new therapeutic discoveries. Guided by our diverse leadership team and female president, you’ll grow your career alongside best-in-class teams around the globe, and within a culture of collaboration, engagement, diversity, and inclusion.
Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
We’re looking to add to our Technical Support team here in the UK, The successful applicant will be fluent in English with French or German language skills desirable but not essential. Provide phone and email/internet based technical support for Molecular Devices products to customers, primarily in the UK and Europe, and work closely with the wider organisation to ensure complete customer satisfaction.
We welcome applications from candidates who are interested in flexibility in working arrangements. This role can either be 100% office based in Winnersh, UK or a hybrid of 3 days in the office & 2 working from home.
In this role, you'll
Through telephone, e-mail and internet based communications provide scientific solution orientated problem solving capabilities to address customer challenges.
Analyse scientific experimental data and mechanical issues with scientific electro/mechanical/optical equipment and software applications, to identify problem area(s) and recommend corrective action.
Assist customers with Bioresearch/BioPharma and all instrument specific software, including system performance & data analysis/interpretation.
Recommend solutions to customer application challenges and the development of customer understanding.
Liaise with wider Global Technical support group as appropriate to strengthen collaborative development of knowledge base.
Provide office-based laboratory support as required. This will include testing of equipment/customer applications and assisting in demonstrations. Some customer site visits may be required within the UK.
Ensure all activities reported/data captured through company business system including administration of quality related issues.
We're looking for you to showcase
MSc. required, PhD. would be an advantage.
Laboratory experience (MSc./PhD. study accepted in leu) essential.
Basic knowledge and experience of laboratory instrumentation (both hardware and software) is essential. Full and comprehensive training on Molecular Devices products will be given.
Plate Reader (single and multimode) hardware & software experience/interest would be an advantage.
Customer facing experience desirable.
Additional language skills in German or French advantageous
Interested? Join the Molecular Devices Team!
Want to join our growing team that is helping our customers do incredible work? We look forward to your application!
As one of the smaller Danaher Operating Companies, we have many opportunities to develop collaborations across different functions. There is a real ‘family feel’ at Molecular Devices, with associates building strong working relationships with colleagues, whilst at the same time having a feeling of belonging to a bigger organization.
Modern virtual working approach in an exciting international environment
We offer flexible working hours and remote working where possible.
Equal Treatment in Career Opportunities,
Gender Equal pay
Active Diversity and Inclusion Council (awareness of D&I, such as PRIDE roundtable sessions, International Women’s Day, Black History Month...)
Employer pension contribution
Group Income Protection
Well Being Program:
We want you to be at your best both on and off the job. This means not only rewarding you for your contributions to our organization, but also providing the support you need to live a happy, healthy, fulfilling life outside of work.
We do care about your ergonomic work space
Should your life get out of balance, the free Employee Assist Program (EAP) is available to you in the areas of questions about handling stress, maintaining relationships, dealing with work-related issues, coping with loneliness and improving communication.
Danaher is a company that believes in continuous improvement — it is at the core of how we lead and operate our businesses. Whether refining our processes, our tools, or our products, the theme of evolution and getting better is fundamental to our DNA.
When you join the team, we will support your early days with a structured onboarding plan and a mentoring program. You are not left alone.
By joining Molecular Devices you will have access to our great internal training courses and be part of our Development for Growth Program.
You will also enjoy the advantages of the internal job platform DanaherGO.
Early career programs, structured development processes, mentoring and coaching schemes, internships.
French &/or German desirable
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.