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Danaher Corporation Product Support Engineer, BioResearch (f/m/d) in Puch bei Hallein, Austria

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too. Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement system, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration.

Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

We are currently seeking a Product Support Engineer, BioResearch (f/m/d) to join our team in Salzburg.

This is a technical role dedicated to providing high-quality engineering support to meet Field Service and external customer needs on our Multimode Plate Reader platforms. The successful candidate will be a results-driven individual with passion for customer satisfaction and who is excited to be part of a new team. The candidate demonstrates excellent troubleshooting skills and translates his/her knowledge into effective service documentation including manuals, technical bulletins, work instructions and parts lists. Interaction with multi-functional team members is important, including Service, Product Development, Custom Solutions, Operations, Sales, Marketing, Applications and the Custome.

Key responsibilities

  • Directly support the Field Service organization (internal and distributors) in their critical customer support activities through excellent problem solving, quick containment and countermeasure development, deep understanding of product function, and training

  • Provide hands-on product support that may include customer on-site investigation and repair of our scientific research instruments nationally and internationally.

  • Create, modify and maintain core product specific documentation, including work instructions, service manuals, field service bulletins

  • Design and deliver technical training to worldwide Molecular Devices service personnel and distributors.

  • Represent service on product development to provide serviceability input, become a product guide, and work to prepare the service organization for product launch and ongoing support.

  • Learn and use DBS tools such as FMEA, Problem Solving, Poka-Yoke and Standard Work to achieve quality, delivery and cost targets and to continuously improve processes

Qualification

  • B.S. in Mechanical Engineering, Systems Engineering, or related field

  • 3+ plus years industry experience

  • Proven, hands-on mechanical proficiency

  • Excellent mechanical and systems troubleshooting skills

  • Ability to travel (10% – 20%) to visit customers or provide technical training world-wide.

​Preferred Qualification:

  • Experience working with or servicing Multi-Mode plate readers.

Culture:

The right candidate for this role will embody both the Molecular Devices and Danaher culture. Below are key attributes this candidate will possess.

  • Analytical. This leader seeks out facts and evaluates relationships and dependencies.

  • Results-driven. Demonstrating initiative and personal accountability to meet work demands according to highest standards, while being able to prioritize and balance challenging needs, will be key to success.

  • Both a competitive and team standout colleague. This individual speaks to results yet gives credit to the team.

  • Humble and self-aware. Helping drive a culture of respect across all associates, functions and levels while championing D&I and focusing on results is a must. This candidate understands their personal areas of development and actively works on weaknesses.

  • Clear communicator. Strong experience in developing effective internal communications and a clear, succinct style is desired.

Team:

As one of the smaller Danaher Operating Companies, we have many opportunities to develop collaborations across different functions. There is a real ‘family feel’ at Molecular Devices, with associates building strong working relationships with colleagues, whilst at the same time having a feeling of belonging to a bigger organization.

We offer:

  • Modern virtual working approach in an exciting international environment

  • We offer flexible working hours and remote working where possible.

  • Equal Treatment in Career Opportunities,

  • Gender Equal pay

  • Active Diversity and Inclusion Council (awareness of D&I, such as PRIDE roundtable sessions, International Women’s Day, Black History Month...)

  • Employer pension contribution

  • Bonus System

  • Group Income Protection

Well Being Program:

We want you to be at your best both on and off the job. This means not only rewarding you for your contributions to our organization, but also providing the support you need to live a happy, healthy, fulfilling life outside of work.

  • We do care about your ergonomic work space

  • Should your life get out of balance, the free Employee Assist Program (EAP) is available to you in the areas of questions about handling stress, maintaining relationships, dealing with work-related issues, coping with loneliness and improving communication.

Development:

Danaher is a company that believes in continuous improvement — it is at the core of how we lead and operate our businesses. Whether refining our processes, our tools, or our products, the theme of evolution and getting better is fundamental to our DNA.

  • When you join the team, we will support your early days with a structured onboarding plan and a mentoring program. You are not left alone.

  • By joining Molecular Devices you will have access to our great internal training courses and be part of our Development for Growth Program.

  • You will also enjoy the advantages of the internal job platform DanaherGO.

  • Early career programs, structured development processes, mentoring and coaching schemes, internships.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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