Danaher Corporation Field Application Scientist - Single Use in Raleigh, North Carolina
Help us improve access to life-changing therapies that can transform human healthWe are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.We are looking for a Field Application Scientist to work with our expert sales team of 7,000 employees across the world. Do you have a passion for technical sales? Then we would love to hear from you.What you’ll do
Responsible to provide pre- and post-sales support for the Xcellerex product portfolio, product demonstrations, applications support, technical presentations, team selling activities, and customer product training within an assigned region for the RFB Modality.
Support achievement of commercial business objectives and high-level customer satisfaction and patronage for Cytiva products and services.
Support Account Managers and Upstream Sales Specialists for successful demonstrations, installations of Xcellerex Bioreactors and Mixers and consumables.
Support customer projects using Xcellerex products by providing product and applications information, answering inquiries, and giving presentations.
Develop, coordinate and deliver product training to Customers, Account Managers, and Sales Specialists on Xcellerex products and applications within assigned region.
Improve customer satisfaction and retention through troubleshooting and continuing education and optimization of customer processes.
Maintain effective communication with customers and gather information on the customers' needs and relay that information to the sales force to identify present and future customer needs and to enhance customer relations, where applicable.
Support trade shows and professional conferences by performing product demonstration and seminars.
Use market and product knowledge to assist sales teams in developing sales, marketing and customer account sales strategies.
Provide competitive product insight and provide regular feedback on customer satisfaction and needs to internal stakeholders.
Support Account Managers and RFB Sales Specialists on development and finalization of Xcellerex bids/quotes to meet customer requirements.
Provide leadership on Xcellerex hardware and consumables sales.This includes knowledge of customers' plans & needs, Cytiva products, applications, marketing & sales support collateral and competitors' portfolios.
Provide coverage for vacant Xcellerex Specialists positions, if needed.
Act as a mentor to new field team members, providing product, technical and professional guidance as necessary to improve the customer experience·
Communicate regularly with Modality Manager and Sales Specialist team to ensure coverage of pre- and post-sale customer support and training.
Produce well-written reports and provide feedback on customer satisfaction and needs.
Monitor industry trends, competitive actions to provide expertise and advice to drive innovative product development.
Communicate with Marketing, Sales, R&D, and Application Leaders to align applications activities with sales needs and business objectives.
Quality Specific Responsibilities:
Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to Cytiva HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l Law is broken
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l Law is broken
Aware of and comply with the Cytiva Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
Who you are
Chem Engineering degree preferred or BS in Science (Biochemistry, Chemistry) with extensive experience in upstream bioprocess development, pilot, tech transfer or manufacturing using bioreactors and mixers.
Strong, working knowledge of Upstream, Perfusion, and Filtration unit operations.
Proven experience developing, specifying, or supporting manufacturing operations in the pharmaceutical industry or three to five years of bioprocess sales, field applications or technical support of bioprocessing consumables, hardware and software.
Excellent understanding and knowledge of the BioPharma/Biotech Industry.
Proficiency in computer skills in Microsoft Office Suite products.
Willingness to travel within your specified geographic region and globally to participate in training, meetings and key projects.
Understanding of cGMP, validation and regulated environments for bioprocessing
Strong presentation skills (public speaking and lecture experience desired)
Demonstrated ability to understand and present complex material in understandable terms. Demonstrated communication skills both verbal and written with external customers, global counterparts and team members working in other functions.
Solid problem-solving skills - Ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers.
Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process).
Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
Team oriented with a customer satisfaction mindset.
Ability to multi-task effectively and manage multiple priorities at one time.
Willingness to be flexible/adapt to changing work environments.
Experience with the Cytiva UNICORN, Wonderware, Emerson DeltaV, or other control systems desirable.
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Cytiva is a global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of life sciences companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. As part of a greater Life Sciences platform, you’ll redefine what it means to innovate every day. Pioneering the future of science, research, and medicine gives you unlimited opportunities to find the next breakthrough that will best serve scientists and medical professionals in the fight to save lives.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .