Danaher Corporation Field Service Engineer I in Raleigh, North Carolina
Help us improve access to life-changing therapies that can transform human healthWe are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.We are looking for a Field Service Engineer I to work with our expert field service team of 7000 employees across the world. Do you have a passion for Field Service Engineer I? Then we would love to hear from you.What you’ll doThe Field Service Engineer I will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence. This position will be located in the greater Raleigh/Durham, North Carolina area.Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.Performing Preventative Maintenance Service and Field Modification Instruction.Ordering and managing repair parts cycle times.Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely mannerMaintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.Maintaining tools and test equipment properly and ensuring they are calibrated.Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.Managing vendors’ service delivery processes in compliance with Cytiva policies.Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.May include training of clinical staff on designated equipment.Travel is requiredWho you areBiomedical or Electrical Engineering degree, or Electrical Engineering Technology diploma, biology diploma, equivalent military education or Associates DegreeExperience interfacing with both internal team members and external customers as part of a solution-based service processExperience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.Experience troubleshooting and responding to customer concerns.The successful applicant must comply with Cytiva's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.Must have and maintain a valid Driver's License.Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.Who we areWhatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.