Danaher Corporation Senior Applications Specialist in Raleigh, North Carolina
Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.
IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
This position is part of the Customer Success Department located in Boulder, Colorado and will be fully remote. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!
The Senior Applications Specialist provides professional customer service and technical support to IDT customers pre- and post-sale regarding product recommendations and end-use, provides experimental expertise for customers, and develops technical content and training.
In this role, you will have the opportunity to:
Communicate with and support customers to provide pre-sales and post-sales technical support for a growing genomics-focused product offering
Triage and resolve support communications and complaints sent to IDT effectively and efficiently
Answer customer inquiries received by phone and email
Serve as primary point person for phone and email inquiries and escalate inquiries to the appropriate Customer Success team member via IDT’s Customer Relationship Management (CRM) system
Document all incoming and outgoing customer interactions in IDT’s CRM system
Build and maintain a broad expertise in the Archer product lines and other relevant competitive technologies
Support other IDT service departments, including the Sales department, through consultation or escalation of product questions, customer issues, and technical inquiries
Liaise between customers, field teams, and internal teams, including R&D, Software, and Product Management as needed to resolve customer and internal interactions
Present technical information in regularly scheduled team meetings
Contribute to and maintain the Archer Customer Success team’s growing database of technical information (i.e. FAQs); reviews this information regularly to ensure that content is up to date
Demonstrate behavior consistent with the Integrated DNA Technologies Core Values
Perform other duties as assigned
The essential requirements of the job include:
Bachelor’s degree in Biology, Molecular Biology, Chemistry, or related Life Science field
At least 1 year of experience with genomics applications in an industry or academic research laboratory environment, or related experience
It would be a plus if you also possess previous experience in:
Experience in the life science industry or a research lab environment, especially strong Molecular Biology Applications background with previous experience in a wet lab
Positive internal and external relationship-management skills
At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.
The salary range for this role is $65,000 - $85,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.