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Danaher Corporation Sr. Analyst Technical Customer Support - Clinical Decision in Raleigh, North Carolina

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Technical Support Engineer for Beckman Coulter Diagnostics is responsible, leading product customer support for our Clinical IT products by providing escalation management, developing, and executing support strategies, and training field specialists and instructors in support of new product launches.

This position is part of the global product technical support located team in Munich, Germany and Brea, CA USA and will be preferrably a hybrid (local to Brea, CA) or fully remote (US-based only) position. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Technical Customer Support Team and report to the Senior Manager responsible for leading a team of 7+ support engineers. If you thrive in a multifunctional, customer-supporting role and want to work to build a world-class medical device organization—read on.

In this role, you will have the opportunity to:

  • Expert level knowledge of clinical informatics, Diagnostic Middleware systems from hardware and software perspective and acquire applications knowledge to aid in problem diagnosis.

  • Support Clinical Decision Support (CDS) product development by leading efforts to acquire technical information regarding product performance, competitive features and clinical/research requirements, to ensure Technical Support deliverables are met.

  • Leads others to solve complex problems and can drive resolution by performing in depth analysis of service data to identify root causes to systemic issues and develop interim mitigations and potential corrective actions.

  • Develop creative and effective support strategies, providing feedback to and drafting product documentation such as, service manuals and installation procedures. Develop creative and effective support plan, service launch plan, action plan, risk mitigation plan, etc.

  • Responsible for developing and conducting technical training for product lines.

  • Build and execute test procedures and generate test summary reports.

  • Collaborate with all key partners to utilize Danaher Business Systems (DBS) for ongoing process improvement.

The essential requirements of the job include:

  • Bachelor's degree in Biomedical Engineering Science, Information Technology, Medical Technology, Clinical Laboratory Science or related technical field with 5+ years of relevant experience in a medical device or related industry OR Master's degree in same fields with 3+ years of experience OR Doctoral degree in same fields with 0+ years of experience

  • Networking, Cloud Computing focusing Microsoft Azure certification, or experience and obtain certification within a year in the role. Strong computer skills and experience with software and infrastructure troubleshooting

  • Customer Focus - Learns customer business needs and acts to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements.

  • Focused Urgency - Displays initiative and a willingness to "get it done". Focuses energy on meeting key targets to achieve quality results. Builds action plans to achieve goals.

  • Must be willing to travel internationally and domestically approximately 20-30%

It would be a plus if you also possess previous experience in:

  • Strong skills in data analytics as applied to failure analysis and corrective actions

  • Strong proficiency in Microsoft Office (Outlook, Word, Excel)

  • Experience in technical writing and documentation

  • Experience in laboratory workflow and/or with biomedical knowledge

  • Understanding of HL7 protocol and Healthcare informatics

  • Experience in Integration Engine (cloverleaf, qvera, Mirth, etc.) is a plus

  • A background in support or development of Clinical Decision Support, Middleware solutions, IT Networking, Medical Device

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The salary range for this role is $80,000 - $110,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.