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For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

Are you a fierce advocate for Customer Success? Do you love proactively resolving customer’s needs? Ready to on-board new customers by providing concierge level service to ensure Customer delight across competing priorities and successful product installation?

The Customer Onboarding Specialist role is responsible to take custody of customer interactions from PO receipt through delivery and installation, providing a single point of contact and concierge level experience throughout this critical portion of the sales, service and revenue recognition compliance cycle.

This position is part of the Customer Service Organization and will onsite in Redwood City, CA.

In this role, you will have the opportunity to:

• Take ownership and serve as liaison by directly engaging with customers, sales, and internal teams. Act as the primary point of contact (SPOC) for customer inquiries and escalations to ensure issues are resolved promptly and effectively. Engage with sales and field service engineers to understand site and product requirements, ensuring successful and timely installation.

• Take command of site and/or product requirements as specified by Sales and Field Service Engineers. Manage variables such as shipping, delivery, customer site readiness, and supply chain coordination to meet customer expectations and order fulfillment requirements. Ensure complex order and revenue recognition requirements are met in compliance with company policies and relevant regulations.

• Advocate and amplify customers’ needs within the organization. Collaborate with leadership and relevant stakeholders to provide feedback that will impact business decisions and processes. Foster a customer-centric culture by ensuring customer feedback is integrated into ongoing business strategies.

• Further learn and develop "quote to cash" knowledge and application to a growing and dynamic business. Develop a robust and repeatable processes to improve efficiency and customer satisfaction. Identifying areas for process improvement and work towards implementing changes that enhance operational efficiency and customer satisfaction.

• Provide regular updates and reports to stakeholders on the status of orders, revenue, and any issues or risks. Use data-driven insights to identify trends and opportunities for improvement.

• Perform ad hoc tasks as required by the business, participate in projects, kaizens, where role is involved and as determined by leadership

  The essential requirements of the job include:

• Bachelor’s degree required or 4 years relevant work experience a must.

• Functional quote to cash knowledge, including interdependency failures.

• Experience with 3PL’s, supply chain and logistics management.

• At least 2 years customer service, order management, sales administration or related experience.

It would be a plus if you also possess previous experience in:

• Revenue recognition specific to sales operations.

• Oracle 11i and/or Salesforce experience, other CRM or ERP experience a plus.

• Working knowledge of terms and conditions with high comfort level with business translation and application

  SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

The hourly range for this role is $34.00-$36:00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.