Danaher Corporation Technical Service Manager EMEA in Regensdorf, Switzerland
Who We Are
X-Rite Pantone, an Operating Company of Danaher Corporation, is the global leader in color science and technology. We develop, manufacture, market and support innovative color solutions through measurement systems, software, color standards and services. X-Rite Pantone’s expertise in inspiring, selecting, measuring, formulating, communicating and matching color helps users get color right the first time and every time, which translates to better quality and reduced costs. X-Rite Pantone serves a range of industries, including printing, packaging, photography, graphic design, video, automotive, paints, plastics, textiles, dental and medical.
What We Value
We believe that real breakthroughs come from teams that think big and respect each other’s differences – different ideas, different perspectives, and different experiences. We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customers’ most pressing needs.
But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey. Our deeply embedded commitment to continuous improvement reminds us that we can keep learning, keep improving and keep striving for better. And we would love to have you on this journey with us!
We are looking for a passionate individual, who will serve the Technical Services team with authenticity, empathy, strong leadership and a continuous improvement mindset. As Technical Service Manager you are responsible for leading, improving and developing depot service and field service operations of our X-Rite Service Centers in EMEA (currently Germany, UK, France and Italy). You ensure customer expectations are met by managing performance around our key service metrics (safety, quality, turnaround time, backlog, productivity) and enabling your team to be successful. You will have to work cross-functionally and build cohesive relationships with other teams such as Service Admin, Operations, Standards Lab, Tech Support.
Depot Service and Field Service
Lead and coordinate Depot Service and Field Service Operations in EMEA in close collaboration with the Service Admin team.
Ensure an efficient regional/country geographical field coverage aligned with customer needs.
Ensure on-time delivery of product repair and certification.
Lead the weekly technical service QDIP and resolve problems by analyzing data, investigating issues, identifying solutions, recommending action (PSP).
Forecast repair backlog, anticipate on trends, negotiate resources.
Ensure all processes are documented, improved and followed via the use of Kaizens and benchmarking other sites: observe (cross-functional) processes, identifying waste, build and execute an action plan/Kaizen funnel.
budgetary recommendations on capital expenditures, direct and indirect labor, develop schedules and propose staffing requirements.
Ensure that Service Engineers have the necessary tools to perform their activities; close identified gaps and drive improvements by working with our Product Manager, Global Services and/or other subject matter experts.
Support our Product Manager, Global Services on the testing and deployment of Service Tools (Hardware and Software) for new products and ensuring that Service Manuals and Process Documentations are regularly updated and maintained.
Ensure all activities comply and remain in compliance any time with X-Rite internal standards.
Maintain a safe and clean work environment by educating and directing associates on the use of equipment, and resources, maintaining compliance with established policies and procedures.
Build a culture of ownership and accountability; ensure associates understand their objectives and are provided the tools and guidance to be successful.
Empower associates and drive a cohesive cross-functional work atmosphere with a positive attitude.
Lead by example to develop a robust continuous improvement culture, develop and drive accountability around daily management and monthly KPI’s, conduct PSPs and develop countermeasures to address shortfalls.
Lead all current and future Technical Service Engineers (currently a team of 10 associates including 4 direct reports).
Hold weekly and bi-weekly 1-on-1 sessions with direct reports; enhance their engagement and satisfaction via tangible action plans
Hold career objective and development meetings with direct reports.
Build a highly skilled and engaged team by recruiting, training, developing and mentoring associates
Technical education or degree
Experience working in a Technical Service / Field Applications / Field Service role for at least 3-5 years
Experience in leading and developing teams
Analytical and problem-solving skills: able to quickly identify systemic issues and leverage team expertise and DBS problem-solving tools to aim to get to root cause – must be able to implement permanent countermeasures to drive sustainable business advantage.
Interpersonal skills: able to communicate effectively at all levels of the organization, to express ideas clearly and simply both verbally and in writing and to promote timely, ongoing flow of information to others.
Excellent English and German skills (Italian and French a plus)
Proficiency in Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook, etc.)
Willingness to travel (minimum 50%)
Regensdorf (Zurich), Switzerland or Martinsried (Munich), Germany
The position will report to the Director of Services EMEA & APAC.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.