Job Information
Danaher Corporation ChemTreat - E-Commerce and New Account Specialist - Onsite in Richmond, Virginia
At ChemTreat, we understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers—from power producers to food and beverage companies to the automotive industry.
When you join the nation's largest and fastest growing specialty chemical company dedicated solely to industrial water treatment, you’ll work side-by-side with those customers, helping them save millions of dollars and grow their businesses, all while protecting people and the environment. Our “whatever-it-takes” mindset allows us to turn our 50 years of experience and innovative thinking into meaningful outcomes for our customers—and rewarding careers for our people.
ChemTreat is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
About the role:
This role will be 100% onsite.
The E-commerce and New Account Specialist will fulfill internal and external customer needs through a high volume of sophisticated electronic requests (averaging 40-50 requests per day each), while also handling phone requests (averaging 8-10 phone calls per day). In this role, you will provide unscripted, customized professional service with the expectation that you have sole ownership over the resolution window within a 24-hour window.
Schedule alternates between 8 AM EST - 4:30 PM EST and 8:30 AM EST - 5 PM EST, depending on business needs, Monday - Friday.
Understand, process, and confirm/track on average 30-40 customer purchase orders (PO) through various methods of receipt
Create new accounts in system (averaging 6-10 per day)
Maintain and navigate customer e-commerce websites to pull and confirm customer orders
Accurately read and decipher notes in order entry
Follow the escalation procedure for outstanding tasks
Enter error logs as needed for company
Problem solves own errors for root cause and countermeasure
High level of multitasking and prioritizing of complex tasks
What makes this opportunity exciting?
This is an opportunity to get into an outstanding organization, ranked #162 on the Fortune 500 list!
You will be helping ensure water quality for people around the world!
Full benefits including medical, dental, vision, 401(k) matching all on day one
Comprehensive 75-day training program and cross-training in other areas within the department
Are you qualified?
Associate degree required; Bachelor's degree preferred
2-3 years of business and/or customer contact center experience preferred
Technical equipment knowledge preferred
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.