Danaher Corporation Senior CRM Analyst in Richmond, Virginia
This is a remote position and can be located anywhere in the US. Several locations have been listed for marketing purposes only - there is only one position available.
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.
Hach is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
In this role, you will work on improving global CRM activities, supporting the implementation of new features and functionalities on our Salesforce platform, handle customer requests and solve customer problems by providing strong customer focus, applying analytical skills and being solution oriented. This position will help to implement our requirements in the system, customize and modify the system to meet our company needs and support our business processes.
Make a difference - join us to ensure water quality for people around the world!
Essential duties and responsibilities:
Define project scope and document business requirements
Design technical specifications, using best practices and minimizing the need for custom coding
Provide internal CRM consulting, analyze data and processes to improve the business process to driving growth
Configure and customize our Salesforce platform to meet the internal customer requirements
Automate processes using Salesforce automation tools, such as Flows, Process Builder, Workflows, Formulas, Assignment Rules
Create test scenarios and do solution testing
Functional and technical CRM support as well as troubleshooting of (integration) issues
Develop training materials; prepare and support admin, power and end user trainings
Support the set-up of integrations to existing business systems
Project management and project documentation
Charts the Course
- Leads in a global environment - Demonstrates an appropriate level of business acumen, including understanding of how own role contributes to Hach meeting its strategic goals.
Drives Innovation and Growth
Listens and responds to customer needs - Demonstrates understanding of customer expectations and end user needs.
Cultivates and enables breakthrough thinking to drive growth - Generates new ideas and solutions by making connections between customer needs and technologies or processes to meet these needs.
Leads through Danaher Business System (DBS)
- Drives for results - Is able to manage multiple priorities and deliver a consistently strong contribution.
Builds People, Teams and Organizations
- Creates followership through collaboration - Is a team player and works collaboratively across the business for maximum impact.
We're looking for a hardworking professional with profound Salesforce platform and system implementation experience. Someone who has a commitment to customer focus, is action oriented and thrives in a global environment. This individual is a good communicator and teammate who understands business requirements and can translate them into technical solutions.
Key Behaviors for Success
Demonstrates understanding of the needs and expectations of our global organization
Shows a strong customer orientation
Applies critical thinking when reviewing customer requests
Able to self-train quickly and pick up new skills as necessary
Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables and rule relationships
Builds relationships with internal customers and within team in a global environment
Ensures high expectations for results
Strong communication skills
Education and/or Experience
BA or BS degree in a technically related field or equivalent technical work experience
3+ years experience designing and developing effective and efficient technology solutions using CRM applications (preferred Salesforce platform)
Experience as Salesforce administrator, consultant or developer having strong knowledge of administration and configuration possibilities
Salesforce Development (APEX, Visualforce, Lightning Web Components, etc.) experience a plus
Salesforce certification(s) a plus
Successful project management experience
Proven effectiveness in working with other associates in a global cross-functional team
Good English skills, German a plus
Occasional willingness to travel
The salary range for this role is $80k-$120kUSD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
This job is also eligible for bonus, incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.