Danaher Corporation Field Service and Application Specialist in Rio De Janeiro, Brazil
At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
The Field Service and Applications Specialist (FSAS) is a field-based position responsible for supporting and growing the Cepheid business by offering technical/applications training and support among current and potential customers with effective troubleshooting, repair, and maintenance of Cepheid products in a designated territory. Work collaboratively with Sales and Marketing business units to identify and assess customer needs to provide high quality customer care that exceed expectation.
This position is part of the Customer Care department and will be located at Rio de Janeiro/RJ. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.
In this role, you will have the opportunity to:
Provide system, software, assay, and maintenance demonstration/training to customers remotely or in the field or internally by covering all Cepheid portfolio.
Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software.
Assist Sales and Marketing teams on pre-sales activities such as presentations, technical visits, and methodologies evaluation.
The essential requirements of the job include:
Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Biochemical/Biomedical), and related courses. One-two years of related work experience in a customer service, technical support, service, or product support role
Language Skills: Portuguese Fluency (written & spoken) and Advanced English (written & spoken) required (Spanish a plus)
Travel up to 75% with overnights (valid driver license)
It would be a plus if you also possess previous experience in:
Technical Course in Electronics (or related disciplines) or 1-2 years of related work experience
Conduct presentations of technical information to internal and external customers
Proficient in computer hardware and software repair
Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.
Operating Company: Cepheid