Danaher Corporation Leadership Development Manager - Americas Customer Care in Rolling Meadows, Illinois
At Cepheid, we are passionate about improving health care through faster, more accurate diagnostic tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us, every moment of every day, as we develop rapid groundbreaking solutions to solve the world’s most complex health challenges.
Our associates are involved in every stage of molecular diagnostics – from ideation and innovation through development and delivery of life-changing advancements in healthcare-associated infections, sexual health, critical infectious disease, virology and oncology applications. For more details, visit us at www.cepheid.com or follow us on Twitter. (@CepheidNews)
As part of the Danaher family of companies, our work at Cepheid is supported by a global science and technology innovator. In addition to Danaher’s unrivaled leadership training and professional development programs, this relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life’s Potential.
*NOTE: THIS IS A REMOTE ROLE
The Leadership Development Manager (LDM) will support the North America Regional Team and lead the development and build capabilities of the organization by elevating team effectiveness to drive the customer experience. The LDM will maintain a healthy leadership bench through frequent communications with associates at all levels within the Americas Customer Care organization.
ESSENTIAL JOB RESPONSIBILITIES:
Serve as a subject matter expert with in-depth experience in leadership development design leveraging design methodologies and application that yield successful performance results
Strategize and deploy regional Customer Care leadership trainings to further capabilities within the organization
Collaborate with the Customer Experience team, Global Learning & Development team, HR Business Partners, people leaders, individual contributors to assess needs and roll out learning programs and other solutions to develop performance, leadership or team effectiveness
Deliver live or virtual workshops on a variety of learning topics
Develop learning materials (e.g. decks, workbooks, case studies and simulations)
Build meaningful relationships across the organization
Support employee retention at the organizational, company and corporate levels
Engage employees in professional journey mapping and career development conversations
Define customized individual career progression and development plans in relation to Customer Care Organization
Regularly assess internal talent and provide continuous feedback to management to fuel internal talent development program
Develop and oversee experiential and action learning to provide leaders opportunities for learning in between formal training experiences
Identify associate training opportunities, partner with internal and external training resources to implement leadership and individual development curricula
Ensure all program content and materials are kept updated, enhanced and relevant to enhance the impact of learning solutions
TRAINING RESPONSIBILITIES: (REQUIRED)
- Complete all assigned and required training satisfactorily and on time
Education and Experience (in years):
Bachelor’s degree in field with 7+ years of related work experience
Master’s degree in field with 5+ years of related work experience
Knowledge and skills:
Proven ability to quickly build trusted relationships at all levels of an organization, from Individual Contributors to Senior Executives
Highly effective communication and presentation skills
Ability to adapt to change, proactively manage risks, clear roadblocks, and effectively communicate end-to-end program health
Successfully manage and lead program in a hybrid in-person/remote work environment
Experience using Business software to include: MS Office (Excel, Outlook, PowerPoint, Word), Conferencing Applications (MS Teams, Zoom)
Advanced problem-solving, conflict resolution, active listening, and time management skills
Experience with analytics and understanding of support metrics and KPIs
Ability to perform in a fast-paced, goal oriented and time-sensitive environment
7 to 10 Years experience in talent acquisition and/or established leadership development program
3+ Years of blended instructional design experience including assessing needs, partnering with subject matter experts, designing experiential learning content and programs, facilitating live and virtual courses and measuring outcomes
- Travel to Cepheid office locations (10%)
The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or firstname.lastname@example.org to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.
Operating Company: Cepheid