Danaher Corporation Implementation Engineer – Professional Services in Salt Lake City, Utah
Are you an enterprise application customer support professional with a diverse mixture of enterprise IT and network infrastructure experience? Focus on the mostly remote installation and maintenance of Molecular Devices’ suite of SoftMax Pro compliance software packages for GxP environments! Provide internal and external support from the first pre-sales scoping, to installation, through ongoing support and maintenance. Help customers’ IT departments and partners to understand their specific infrastructure, deployment needs and capabilities in order to ensure customer success. Be part of a distributed team responsible for customer success!
You may be located anywhere in the Western or Mountain time zone of the continental United States with convenient access to a major airport as some travel is required.
Play a lead role in handling customer deployments of SoftMax Pro GxP client-server configurations and ensure all system infrastructure requirements are met, beginning with the pre-sales process
Work closely with the external customers, as well as the internal Sales team, Scientific Technical Support, Scientific Field Applications and Product Development teams throughout the sales and deployment process
Contribute to the understanding and development of resolutions to issues as well as system improvements
Bachelor’s degree in Computer Science, Engineering or a related field
5+ years of experience in Windows IT infrastructure and customer support
1+ years of experience solving application issues to identify root causes of failure and the best solutions
Windows OS configuration and setup (Active Directory, certificates, permission system, user management, file sharing, firewall and antivirus)
Experience with scripting using PowerShell or similar
Experience with SQL database deployment and management
Ability to travel up to 20% of the time at most
Server and desktop virtualization, including Hyper-V or VMWare
Experience working in regulated research environments
Experience with configuration management and version control
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.