Danaher Corporation Field Service Supervisor - REMOTE/SAN FRANCISCO in San Francisco, California
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Field Service Supervisor position is responsible for daily management of technical staff and respective responsibilities. You will also support sales growth, service growth and customer satisfaction. Duties will also include answering & returning customer telephone calls and providing Technical Service Support as well as ensuring the accuracy and completeness of Repairs, Calibrations, Instrument Qualifications and Shipping & Receiving.
In this position, you will have the opportunity to:
Lead and mentor a team of Field Service Engineers by leading daily update meetings, mid-year/annual performance reviews and individual development discussions
Develop and implement training and cross training programs to ensure team success and efficiency
Partner with Talent Acquisition in recruiting and hiring of new team members
Manage and resolve incoming customer escalations and delegate incoming service calls to ensure prompt service delivery
Ensure quality by maintaining and managing test equipment calibration cycle, monitoring staff inventory levels and providing maintenance and repair support of Service Requests
Achieve annual revenue targets through supporting Sales in lead generation
The essential requirements of the job include:
High School Diploma with 8+ years’ experience OR Bachelor Degree with 5+ years’ experience OR Master Degree with 3+ years’ experience OR equivalent Military experience
Prior experience in Microsoft Office
Continuous Improvement experience
It would be a plus if you also possess previous experience in:
Bio Tech Electronic Engineer / Bio-medical technologist degree/certification
Field Service experience
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.