Danaher Corporation Automated Workflow Support Scientist in San Jose, California
Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.
Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a dynamic, female-led life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration engagement, diversity, and inclusion.
Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
This role is eligible for a hybrid work arrangement in which you can work part-time at the company location and/or part-time remotely from your home. Multiple locations have been listed but only one position is available.
The Automated Workflow Support Scientist is responsible for responding to incoming support requests through a support portal and answering support phone calls. This role includes identifying and resolving technical and software issues, managing customer expectations, and escalating issues as appropriate to product teams. This position will primarily be responsible for supporting our customized and automated hardware/software solutions for high-content imaging and/or clone screening.
Support tasks may include answering software application questions, documenting issues/bugs, and assisting customers with instrument and software technical issues. Additional projects to support the customer, company initiatives, and/or other department initiatives may be required as needed.
This is a customer-facing role and is a key part of our front-line support, resources and services that put our customer needs first and help them succeed.
Provide daily scientific, technical, and applications support on Molecular Devices Advanced Workflow Solutions (AWS) instruments and software, including lab automation, high-content imaging, and/or clone screening products.
Perform advanced problem solving on hardware, software, and applications, working with available company resources and escalating issues as needed.
Communicate with customers using phone, e-mail, web-based support sessions, and/or Web chat
Dispatch calls to field service when unable to resolve remotely.
Update and maintain the Customer Relationship Management (CRM) database with relevant support case information
Perform continuous improvement activities using Danaher Business System (DBS) tools
Perform revenue generating activities including sales lead generation
MS or PhD degree, or BA/BS degree with equivalent lab experience
Experience with lab automation and microscopy
Ideally, experience with Molecular Devices imaging and/or clone screening instruments and software
Strong communication skills
Documentation and computer skills including Office 365
Ideally, experience with Salesforce or other CRM platforms
Demonstrates a keen desire to learn and a passion for customer success
Ability to think logically, solve technical problems and prioritize diverse tasks across multiple projects
Self-motivated, works successfully in both team and individual environments
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.