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Danaher Corporation Product Support/Customer Success Engineer - Advanced Workflow Engineering Solutions in San Jose, California

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.

Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration.

Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

THE COMPANY:

Molecular Devices is one of the world's leading providers of high-performance bioanalytical measurement systems, software, and consumables for life science research, pharmaceutical, and biotherapeutic development. Included within a broad product portfolio are platforms for high-throughput screening, genomic and cellular analysis, colony selection, and microplate detection. These leading-edge products enable scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics. Molecular Devices is committed to the continual development of innovative solutions for life science applications. The company is headquartered in Silicon Valley, California with offices around the globe.

JOB SUMMARY:

This is a technical role dedicated to providing high-quality engineering support to meet Field Service and external customer needs on our Advanced Workflow Engineering Solutions. The successful candidate will be a results-driven individual with passion for customer satisfaction and who is excited to be part of a new team. The candidate demonstrates excellent troubleshooting skills and translates his/her knowledge into effective service documentation including manuals, technical bulletins, work instructions and parts lists.

Interaction with cross functional team members is essential, including Service, Product Development, Custom Solutions, Operations, Sales, Marketing, Applications and the Customer.

KEY RESPONSBILITIES:

  • Provide project execution support for AWES products to ensure both customized and standard solutions meet customer requirements prior to shipment.

  • Generate documentation and conduct hardware and software training to enable support of the customized product by field service engineers and technical support.

  • Understand what our customers want to achieve and work with the rest of the Advanced Workflow Engineering Solutions team to translate this understanding into plans for feasibility, specification, development, build, and validation (from ideation to revenue-recognition to long term support of the custom application).

  • Provide direct escalation support to the Field Service Engineering and Technical Support teams for AWES products.

  • Report and escalate to management as needed.

  • Perform risk management to minimize AWES serviceability risks.

  • Learn and use DBS tools such as FMEA, Problem Solving, Poka-Yoke and Standard Work to achieve quality, delivery and cost targets and to continuously improve processes

  • Travel +20% is a requirement.

QUALIFICATIONS:

  • Education: B.S. in a Life Science discipline or in Engineering is required.

  • 5+ years of professional work experience as a hands-on engineer in a life science company or discovery laboratory environment.

  • Experience with hardware/software customization, robotics, and automated workflow development including design, implementation, providing support and training.

  • Experience with automated scheduling software and robotics control software. Programming experience a plus.

  • Demonstrated success in managing multiple activities/projects, priorities, or people in a fast-paced, high-growth, results-driven environment.

  • Excellent communication, interpersonal, analytical/problem-solving skills, and the ability to work with cross-functional teams.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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