Danaher Corporation Technical Support Applications Scientist in San Jose, California

Danaher Company Description
Molecular Devices, LLC creates innovative, high-quality bioanalysis solutions that increase our customers’ productivity. By joining Molecular Devices, you will work with best-in-class people who share a common purpose, to be our customers' first choice for systems, consumables, software, and support that advance both basic and applied life science discovery. Our core values are critical elements of our past and future success -- The best team wins. Customers talk, we listen. Continuous improvement is our way of life. Leading edge innovation defines our future. We compete for our shareholders.

Molecular Devices offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.

Molecular Devices is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Description

The successful candidate has expertise performing technical problem solving on scientific instrument hardware, software, biosensors, consumables and related applications. The candidate must be a quick learner and exhibit a passion for customer support on the array of ForteBio portfolio of products, including the BLI (Octet and BLItz systems) and Pioneer product lines.

The role is responsible for daily interactions with our external customers and internal partners, primarily by phone, e-mail, and web requests. This role will be responsible for diagnosing customer issues, troubleshooting and problem solving, updating and maintaining the Customer Relationship Management (CRM) database with a summary of the incident and actions taken.

The expectation is that the Technical Support Applications Scientist is fully integrated into a dynamic environment supporting existing and newly released products, and will work with a cross-functional team including Product Support Engineers, Field Applications Scientists, Field Service Engineers, Sales Representatives, Marketing, Product Development, and Operations.

Handle daily technical support inquiries on ForteBio products from global customers.

Establish and maintain a strong technical knowledge of ForteBio products and their applications and participate in appropriate trainings.

Perform technical problem solving on issues of hardware, software, biosensors, consumables and related applications, working with available company resources and escalating issues as needed.

Communicate with customers using phone, e-mail, and other means as needed.

Update and maintain the Customer Relationship Management (CRM) database with relevant case information and activities.

Maintain and update support section of the website, including creating new and maintaining existing Knowledgebase articles.

Perform revenue generating activities including sales lead generation.

Interact with cross-functional teams and provide support to business as needed,

Perform other duties as agreed to at management’s direction.

Qualification

Ph.D. with 2 years, or MS with 6 years, of industrial experience in Biochemistry, Biophysics, Cell Biology, Molecular Biology, Bioengineering or related field.

Prior technical support or field applications support experience on life science equipment required.

Familiar with BLI, SPR, or other label-free instruments and applications.

Familiar with label-free kinetics theory and quantitation assay development.

Hands-on experience with BLI instruments (Octet and/or BLItz systems) and/or Pioneer systems is highly desirable.

Experience in analyzing complex data and troubleshooting hardware, software, biosensor, and consumable issues.

Ability to apply creative solutions to resolve practical problems quickly and effectively.

Excellent verbal and written communication skills and strong interpersonal skills.

Results driven, has track record for delivering results, and takes ownership of actions.

Embraces and thrives on challenge.

Proficient at promoting products and services while achieving customer support satisfaction.

Customer focused with a high sense of urgency.

Prior experience with CRM is preferred.

Familiarity of drug discovery is a plus.

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Organization: Molecular Devices
Job Function: Customer Support
Primary Location: North America-North America-United States-CA-San Jose
Schedule: Full-time
Req ID: MOL002231