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Danaher Corporation Technical Support Engineer in San Jose, California

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.

If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.

Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Do you love solving technical issues? As a Global Technical Support Engineer you will collaborate with Global Service delivering product support for Life Science Acoustic Automation systems by: supporting field service troubleshooting, providing issue management, supporting product life cycle management for existing products, and driving design for serviceability through participation in new product development!

Responsibilities:

  • Provide troubleshooting support to field service associates during on-site visits to promote customer up-time

  • Lead Technical and Product Line partner concerns of product related technical system issues

  • Develop expert level knowledge of existing systems from hardware perspective and acquire applications knowledge to aid in problem diagnosis.

  • Develop creative and effective support strategies, guidance to service manuals and creation of procedures for new products and product update

  • Recommendations to development projects as a customer and service advocate

  • Recommendations to design and test methods for verification of all service procedures

  • Ensuring all safety, quality and regulatory requirements are in compliance with standards and agencies such as: ISO, GMP and FDA

  • Collaborate with all partners to utilize the Danaher Business System for ongoing process improvement.

Qualifications

  • Undergraduate degree in engineering or science.

  • Minimum 3 years’ relevant industry experience, biotechnology preferred

  • Excellent troubleshooting and problem solving skills

  • Exceptional communication (verbal and written)

  • Strong analytical skills

  • Demonstrated track record of achievement

  • Proven track record in and commitment to continuous process improvement

  • International and domestic travel is required approximately 25%.

Expected results:

  • On time resolution of technical critical issues

  • Customer satisfaction as measured as business aggregate including compliance, product quality, reliability, after sale cost of support/ownership, and net promoter scores.

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Equal Opportunity Employer

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Accommodations

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail applyassistance@danaher.com to request accommodation.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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