Danaher Corporation Quality Specialist in Schwaikheim, Germany
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of Danaher companies. Together, we’re pioneering the future of filtration, separation and purification.
Looking to improve your career within this fast-paced environment? This could be the ideal next opportunity for you with phenomenal opportunities and benefits.
Pall nurtures your career and due to continued growth, we are recruiting a Quality Specialist who will be the Quality lead for coordination of customer complaints and QARA related customer enquiries for regulatory and compliance information.
You will manage customer complaints for all F&B products, ensuring efficient coordination between customers and Pall internal functions to deliver timely responses to customer product quality complaints, enquiries & feedback. I addition you will provide regulatory statements and coordinate required information for completion of customer questionnaires relating to QARA subjects through direct communication or via Pall.com quality pages.
As Quality Specialist, you will have the following responsibilities;
Manage customer complaints for FB products ensure responses are timely and appropriate, and robust investigations are performed. Prepare and send final complaint investigation reports to customers, via Sales.
Assist in routing of regulatory questions and customer questionnaires and provide responses to internal/external customers.
Maintain status overview of all open customer complaints for the region and provide regular updates to Sales, coordinate daily management of complaint statuses and host regular FB Case review updates.
Provide assistance for certificate requests. For example, but not limited to product conformance information, regulatory statements, ISO certificates etc.
Direct customer inquiries to appropriate site contacts for QA activities or other functions if nonQARA.
Interface with manufacturing sites to improve response time to customer complaints.
Monitor CAPA effectiveness related to product quality complaints and assist with process improvements. Follow-up with relevant groups to ensure timelines are met.
Gain understanding of customers’ processes and product usage to provide input to the product quality complaint investigation team/process.
Build relationships sales, manufacturing, product engineering and product management teams to align product specifications with customers’ applications.
Provide trend analysis reports to sales, product management and senior management as needed. Use the trending data to capture potential non-conformances and work to prevent future occurrences; trending may include specific part numbers, lot numbers, customers, or facilities. Support trend analysis and KPI metrics for complaints.
Send quality alerts when necessary to increase visibility of repeating issues to senior management, sales and product management.
Assist with field action recalls and notifications.
Actively participates in cross-functional kaizen events with manufacturing and other Pall Industrial QARA teams.
Provides admin support for all Smartsolve QMS modules (helpdesk admin).
Participate in projects to provide wider support for SmartSolve QMS usage across the F&B Business Unit.
The successful candidate will have strong demonstrable experience in Quality Assurance or Quality Control in a manufacturing environment.. You will be IT literate and be able to pick up new systems quickly. Additionally, you will have the following attributes;
Quality Systems, continuous improvement e.g. Six Sigma, GMP, Lean knowledge.
Understanding of 8D process.
Demonstrate excellent verbal and written skills.
Demonstrates deep understanding of customer expectations and end user needs.
Strong analytical and problem-solving skills, analysis of trend data.
Proficient with Quality Management Systems, MS Excel, PowerPoint and MS Word.
Ability to multitask and work in high pressure and dynamic environment.
Displays discipline and logic; utilizes Problem Solving Process (PSP) tools to solve problems.
Demonstrates the sense of urgency and the flexibility needed to achieve results.
Build strong working relationships across all functions to foster an environment of cooperation and teamwork.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.